I'm going to mark this as "Opinion" because I think the behavior described here is by design. There is a matrix of media profiles and outputs that effects *which* volume is used. Basically media play back and alarms (default when media isn't playing) have different volumes. So when medias not playing, by pressing your hardware keys you're adjusting the alarm volume. When it is playing, you're adjusting the multimedia volume. The indicator shows the current volume profile being used.
https://wiki.ubuntu.com/Sound#Indicator_and_menu ** Changed in: indicator-sound (Ubuntu) Status: New => Opinion -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1355995 Title: sound plays on speakers even when sound indicator is set to zero To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/indicator-sound/+bug/1355995/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs