apport information ** Tags added: apport-collected
** Description changed: Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0. Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc if i re-plug it and type: scanimage -L device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner scanimage -L No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). Re-plug it back and type: scanimage scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg: [ 0.977252] xhci_hcd 0000:00:14.0: xHCI Host Controller [ 0.977255] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 3 [ 0.977339] xhci_hcd 0000:00:14.0: cache line size of 64 is not supported [ 0.977355] xhci_hcd 0000:00:14.0: irq 41 for MSI/MSI-X [ 0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [ 0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [ 0.977406] usb usb3: Product: xHCI Host Controller [ 0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd [ 0.977408] usb usb3: SerialNumber: 0000:00:14.0 [ 0.977491] hub 3-0:1.0: USB hub found [ 0.977507] hub 3-0:1.0: 14 ports detected lsusb Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003: ID 5986:055c Acer, Inc Bus 003 Device 002: ID 8087:07dc Intel Corp. Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub even though a 'no find scanner' after the error the lsusb above remains the same. WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu 12.04 system with no driver added. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xsane 0.998-5ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 Uname: Linux 3.13.0-43-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 CurrentDesktop: GNOME Date: Sat Dec 13 22:05:40 2014 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: xsane UpgradeStatus: No upgrade log present (probably fresh install) + --- + ApportVersion: 2.14.1-0ubuntu3.6 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: steve 2516 F.... pulseaudio + /dev/snd/controlC1: steve 2516 F.... pulseaudio + /dev/snd/pcmC1D0p: steve 2516 F...m pulseaudio + DistroRelease: Ubuntu 14.04 + HibernationDevice: RESUME=UUID=c3c23fb2-5dda-48d2-95cd-622fad1392f1 + InstallationDate: Installed on 2014-12-12 (2 days ago) + InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) + MachineType: System76, Inc. Gazelle Professional + Package: linux (not installed) + ProcEnviron: + TERM=xterm + PATH=(custom, no user) + LANG=en_US.UTF-8 + SHELL=/bin/bash + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=523a0d9c-8e0c-4551-9f86-4a3133015d79 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 + PulseList: + Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied + No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-3.13.0-43-generic N/A + linux-backports-modules-3.13.0-43-generic N/A + linux-firmware 1.127.10 + Tags: trusty + Uname: Linux 3.13.0-43-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: + + _MarkForUpload: True + dmi.bios.date: 07/28/2014 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: 1.03.06RS761 + dmi.board.asset.tag: Tag 12345 + dmi.board.name: Gazelle Professional + dmi.board.vendor: System76, Inc. + dmi.board.version: gazp9b + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 9 + dmi.chassis.vendor: System76, Inc. + dmi.chassis.version: gazp9b + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.03.06RS761:bd07/28/2014:svnSystem76,Inc.:pnGazelleProfessional:pvrgazp9b:rvnSystem76,Inc.:rnGazelleProfessional:rvrgazp9b:cvnSystem76,Inc.:ct9:cvrgazp9b: + dmi.product.name: Gazelle Professional + dmi.product.version: gazp9b + dmi.sys.vendor: System76, Inc. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1402335/+attachment/4280863/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1402335 Title: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1402335/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
