Public bug reported: LID close and AC and battery status events not produced anymore on samsung ultrabook.
I have a Samsung Series 5 NP530U3C-A01 ultrabook. This is an old issue with a new workaround fix. I just posted here to give information for my computer, and to confirm that I've tested with the latest ubuntu and the situation is the same (tested with trusty- desktop-amd64.iso from http://cdimage.ubuntu.com/daily-live/current/ the ISO is dated 2014-02-22). I created a blog post where I can put all the information related to this bug here: http://zenstep.com.ar/samsung-linux/ In summary, after a suspend sleep with many events (8 plug/unplug, or battery dropping or increasing about 16%, maybe less), the Embedded Controller accumulates those events and stops producing GPE 0x17. Neither Windows nor Linux query those accumulated events, because the EC doesn't produce GPE 0x17 anymore. CHICKEN AND EGG SITUATION :-) THe issue persists between restarts and shutdowns, and even after re-suspending/re-resuming. Hitting the reset button through the hole in the back fixes the problem temporarily. That is, until the next unlucky suspend. IMPORTANT: if the laptop is never ever suspended, the issue never comes back. I diagnosed the issue and made a workaround fix, posted first to this launchpad issue: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/971061/comments/102 Also see: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/971061/comments/100 https://bugzilla.kernel.org/show_bug.cgi?id=44161#c129 To force the issue to happen, you can either: 1) Sleep the computer in linux (by closing the lid or any other means). 2) Unplug from the wall, plug, unplug, plug, unplug, plug, unplug, plug (8 actions or more). 3) Resume from sleep. You'll note that the battery icon is fixed, and unplugging or plugging doesn't update battery status anymore. Also note that the ability to suspend by closing the LID is lost. or: echo disable > /sys/firmware/acpi/interrupts/gpe17 plug, unplug, plug, unplug, plug, unplug, plug, unplug (8 actions) echo enable > /sys/firmware/acpi/interrupts/gpe17 To bring back the normal behaviour, I can: turn off the computer, unplug it, hit the reset button in the back of the laptop, and then plug it again. Another way to bring back the normal behavior, is to force query the accumulated events in the Embedded Controller. That is what my little C program does, and I offered it as a workaround here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/971061/comments/102 >From the feedback I gathered, the following samsung models are affected and can be fixed by querying the EC: Samsung Series 5 (models NP530U3C, NP535U3C, NP530U3B, NP550P5C) Samsung Series 9 (models NP900X3F, NP900X4B, NP900X4C, NP900X4D, NP900X3C) which are roughly series 5 and series 9 from 2011 and 2012. This issue has been frustrating us users for years. A kernel patch has been made here, based on my research, by Lan Tianyu: https://bugzilla.kernel.org/show_bug.cgi?id=44161#c133 https://bugzilla.kernel.org/show_bug.cgi?id=44161#c135 The patch properly queries the EC properly after resume from sleep, instead of my original quick and dirty approach. I tested it myself and it works. I hope it gets included some day in the kernel, so that non-tech saavy people can benefit too. -- Juan Manuel Cabo ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-11-generic 3.13.0-11.31 ProcVersionSignature: Ubuntu 3.13.0-11.31-generic 3.13.3 Uname: Linux 3.13.0-11-generic x86_64 ApportVersion: 2.13.2-0ubuntu5 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: ubuntu 2546 F.... pulseaudio CasperVersion: 1.337 Date: Sat Feb 22 22:57:34 2014 LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140222) MachineType: SAMSUNG ELECTRONICS CO., LTD. 530U3C/530U4C ProcEnviron: TERM=xterm PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: initrd=/casper/initrd.lz file=/cdrom/preseed/hostname.seed boot=casper quiet splash -- BOOT_IMAGE=/casper/vmlinuz.efi PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-3.13.0-11-generic N/A linux-backports-modules-3.13.0-11-generic N/A linux-firmware 1.125 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/15/2013 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: P14AAJ dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: SAMSUNG_NP1234567890 dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: FAB1 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: 0.1 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrP14AAJ:bd04/15/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn530U3C/530U4C:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rnSAMSUNG_NP1234567890:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1: dmi.product.name: 530U3C/530U4C dmi.product.version: 0.1 dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. ** Affects: linux (Ubuntu) Importance: Undecided Status: Confirmed ** Tags: amd64 apport-bug trusty ** Description changed: LID close and AC and battery status events not produced anymore on samsung ultrabook. I have a Samsung Series 5 NP530U3C-A01 ultrabook. This is an old issue with a new workaround fix. I just posted here to give information for my computer, and to confirm that I've tested with the latest ubuntu and the situation is the same (tested with trusty- desktop-amd64.iso from http://cdimage.ubuntu.com/daily-live/current/ the ISO is dated 2014-02-22). I created a blog post where I can put all the information related to this bug here: - http://zenstep.com.ar/samsung-linux/ + http://zenstep.com.ar/samsung-linux/ In summary, after a suspend sleep with many events (8 plug/unplug, or battery dropping or increasing about 16%, maybe less), the Embedded Controller accumulates those events and stops producing GPE 0x17. Neither Windows nor Linux query those accumulated events, because the EC doesn't produce GPE 0x17 anymore. CHICKEN AND EGG SITUATION :-) THe issue persists between restarts and shutdowns, and even after re-suspending/re-resuming. - Hitting the reset button through the hole in the back fixes the problem temporarily. That is, until the next unlucky suspend. + Hitting the reset button through the hole in the back fixes the problem temporarily. That is, until the next unlucky suspend. IMPORTANT: if the laptop is never ever suspended, the issue never comes back. I diagnosed the issue and made a workaround fix, posted first to this launchpad issue: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/971061/comments/102 Also see: - https://bugs.launchpad.net/ubuntu/+source/linux/+bug/971061/comments/100 + https://bugs.launchpad.net/ubuntu/+source/linux/+bug/971061/comments/100 + + https://bugzilla.kernel.org/show_bug.cgi?id=44161#c129 To force the issue to happen, you can either: - 1) Sleep the computer in linux (by closing the lid or any other means). - 2) Unplug from the wall, plug, unplug, plug, unplug, plug, unplug, plug (8 actions or more). - 3) Resume from sleep. You'll note that the battery icon is fixed, and unplugging or plugging doesn't update battery status anymore. Also note that you lost the ability to suspend by closing the LID. + 1) Sleep the computer in linux (by closing the lid or any other means). + 2) Unplug from the wall, plug, unplug, plug, unplug, plug, unplug, plug (8 actions or more). + 3) Resume from sleep. You'll note that the battery icon is fixed, and unplugging or plugging doesn't update battery status anymore. Also note that the ability to suspend by closing the LID is lost. or: - echo disable > /sys/firmware/acpi/interrupts/gpe17 - plug, unplug, plug, unplug, plug, unplug, plug, unplug (8 actions) - echo enable > /sys/firmware/acpi/interrupts/gpe17 + echo disable > /sys/firmware/acpi/interrupts/gpe17 + plug, unplug, plug, unplug, plug, unplug, plug, unplug (8 actions) + echo enable > /sys/firmware/acpi/interrupts/gpe17 - To bring back the normal behaviour, you can: hit turn off the computer, unplug it, hit the reset button in the back of the laptop, and then plug it again. - Another way to bring back the normal behavior, is to force query the accumulated events in the Embedded Controller. That is what my little C program does, and I offered it as a workaround here: + To bring back the normal behaviour, I can: turn off the computer, unplug it, hit the reset button in the back of the laptop, and then plug it again. + Another way to bring back the normal behavior, is to force query the accumulated events in the Embedded Controller. That is what my little C program does, and I offered it as a workaround here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/971061/comments/102 From the feedback I gathered, the following samsung models are affected and can be fixed by querying the EC: - Samsung Series 5 (models NP530U3C, NP535U3C, NP530U3B, NP550P5C) - Samsung Series 9 (models NP900X3F, NP900X4B, NP900X4C, NP900X4D, NP900X3C) + Samsung Series 5 (models NP530U3C, NP535U3C, NP530U3B, NP550P5C) + Samsung Series 9 (models NP900X3F, NP900X4B, NP900X4C, NP900X4D, NP900X3C) which are roughly series 5 and series 9 from 2011 and 2012. This issue has been frustrating us users for years. A kernel patch has been made here, based on my research, by Lan Tianyu: - https://bugzilla.kernel.org/show_bug.cgi?id=44161#c133 - https://bugzilla.kernel.org/show_bug.cgi?id=44161#c135 + https://bugzilla.kernel.org/show_bug.cgi?id=44161#c133 + https://bugzilla.kernel.org/show_bug.cgi?id=44161#c135 The patch properly queries the EC properly after resume from sleep, instead of my original quick and dirty approach. I tested it myself and it works. -- Juan Manuel Cabo + ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-11-generic 3.13.0-11.31 ProcVersionSignature: Ubuntu 3.13.0-11.31-generic 3.13.3 Uname: Linux 3.13.0-11-generic x86_64 ApportVersion: 2.13.2-0ubuntu5 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: ubuntu 2546 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC0: ubuntu 2546 F.... pulseaudio CasperVersion: 1.337 Date: Sat Feb 22 22:57:34 2014 LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140222) MachineType: SAMSUNG ELECTRONICS CO., LTD. 530U3C/530U4C ProcEnviron: - TERM=xterm - PATH=(custom, no user) - LANG=en_US.UTF-8 - SHELL=/bin/bash + TERM=xterm + PATH=(custom, no user) + LANG=en_US.UTF-8 + SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: initrd=/casper/initrd.lz file=/cdrom/preseed/hostname.seed boot=casper quiet splash -- BOOT_IMAGE=/casper/vmlinuz.efi PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: - linux-restricted-modules-3.13.0-11-generic N/A - linux-backports-modules-3.13.0-11-generic N/A - linux-firmware 1.125 + linux-restricted-modules-3.13.0-11-generic N/A + linux-backports-modules-3.13.0-11-generic N/A + linux-firmware 1.125 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/15/2013 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: P14AAJ dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: SAMSUNG_NP1234567890 dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: FAB1 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: 0.1 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrP14AAJ:bd04/15/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn530U3C/530U4C:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rnSAMSUNG_NP1234567890:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1: dmi.product.name: 530U3C/530U4C dmi.product.version: 0.1 dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. ** Description changed: LID close and AC and battery status events not produced anymore on samsung ultrabook. I have a Samsung Series 5 NP530U3C-A01 ultrabook. This is an old issue with a new workaround fix. I just posted here to give information for my computer, and to confirm that I've tested with the latest ubuntu and the situation is the same (tested with trusty- desktop-amd64.iso from http://cdimage.ubuntu.com/daily-live/current/ the ISO is dated 2014-02-22). I created a blog post where I can put all the information related to this bug here: http://zenstep.com.ar/samsung-linux/ In summary, after a suspend sleep with many events (8 plug/unplug, or battery dropping or increasing about 16%, maybe less), the Embedded Controller accumulates those events and stops producing GPE 0x17. Neither Windows nor Linux query those accumulated events, because the EC doesn't produce GPE 0x17 anymore. CHICKEN AND EGG SITUATION :-) THe issue persists between restarts and shutdowns, and even after re-suspending/re-resuming. Hitting the reset button through the hole in the back fixes the problem temporarily. That is, until the next unlucky suspend. IMPORTANT: if the laptop is never ever suspended, the issue never comes back. I diagnosed the issue and made a workaround fix, posted first to this launchpad issue: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/971061/comments/102 Also see: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/971061/comments/100 - https://bugzilla.kernel.org/show_bug.cgi?id=44161#c129 + https://bugzilla.kernel.org/show_bug.cgi?id=44161#c129 To force the issue to happen, you can either: 1) Sleep the computer in linux (by closing the lid or any other means). 2) Unplug from the wall, plug, unplug, plug, unplug, plug, unplug, plug (8 actions or more). 3) Resume from sleep. You'll note that the battery icon is fixed, and unplugging or plugging doesn't update battery status anymore. Also note that the ability to suspend by closing the LID is lost. or: echo disable > /sys/firmware/acpi/interrupts/gpe17 plug, unplug, plug, unplug, plug, unplug, plug, unplug (8 actions) echo enable > /sys/firmware/acpi/interrupts/gpe17 To bring back the normal behaviour, I can: turn off the computer, unplug it, hit the reset button in the back of the laptop, and then plug it again. Another way to bring back the normal behavior, is to force query the accumulated events in the Embedded Controller. That is what my little C program does, and I offered it as a workaround here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/971061/comments/102 From the feedback I gathered, the following samsung models are affected and can be fixed by querying the EC: Samsung Series 5 (models NP530U3C, NP535U3C, NP530U3B, NP550P5C) Samsung Series 9 (models NP900X3F, NP900X4B, NP900X4C, NP900X4D, NP900X3C) which are roughly series 5 and series 9 from 2011 and 2012. This issue has been frustrating us users for years. A kernel patch has been made here, based on my research, by Lan Tianyu: https://bugzilla.kernel.org/show_bug.cgi?id=44161#c133 https://bugzilla.kernel.org/show_bug.cgi?id=44161#c135 The patch properly queries the EC properly after resume from sleep, instead of my original quick and dirty approach. I tested it myself and it works. + I hope it gets included some day in the kernel, so that non-tech saavy people can benefit too. -- Juan Manuel Cabo - ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-11-generic 3.13.0-11.31 ProcVersionSignature: Ubuntu 3.13.0-11.31-generic 3.13.3 Uname: Linux 3.13.0-11-generic x86_64 ApportVersion: 2.13.2-0ubuntu5 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: ubuntu 2546 F.... pulseaudio CasperVersion: 1.337 Date: Sat Feb 22 22:57:34 2014 LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140222) MachineType: SAMSUNG ELECTRONICS CO., LTD. 530U3C/530U4C ProcEnviron: TERM=xterm PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: initrd=/casper/initrd.lz file=/cdrom/preseed/hostname.seed boot=casper quiet splash -- BOOT_IMAGE=/casper/vmlinuz.efi PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-3.13.0-11-generic N/A linux-backports-modules-3.13.0-11-generic N/A linux-firmware 1.125 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/15/2013 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: P14AAJ dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: SAMSUNG_NP1234567890 dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: FAB1 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: 0.1 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrP14AAJ:bd04/15/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn530U3C/530U4C:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rnSAMSUNG_NP1234567890:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1: dmi.product.name: 530U3C/530U4C dmi.product.version: 0.1 dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1283589 Title: LID close and AC and battery status events not produced anymore on samsung ultrabook. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1283589/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
