I'm sorry for the mail spam, everyone, but an attempt to summarize this before I close out the day, in the hopes we can all move on: Your point that developers should have empathy for their users is well taken. I do understand the frustration you experienced, and I regret that this became somewhat adversarial. I'm also genuinely grateful that you did take the time and effort to report a bug at all, as said earlier I consider that a contribution to Konversation, and all contributions deserve respect.
Your contribution isn't moot, either. The problem on your end isn't resolved immediately, but you know now how it fits into the larger picture (-> no similar crash reports, so updating software looks like a good bet), and we won't forget either. If we get a similar report again, we have more to go on, and more to tell. However, empathy has to go both ways; it's important for users to have empathy for the situation of developers, too, in particular with this mode of software development. Customer service is an ill-suited concept here since we are not, in fact, servants. Both kinds of empathy have to exist to grease the wheels of this process. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1269199 Title: Qt library crashes To manage notifications about this bug go to: https://bugs.launchpad.net/konversation/+bug/1269199/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
