apport information ** Tags added: apport-collected
** Description changed: Recently-installed Ubuntu 12.04 system with all the latest updates. - Expected - This issue relates to following product. "HEDCAM HD WIDE Waterproof Wearable Camcorder" http://www.hedcamz.com/cameras/hedcam/hedcam-wide When this device is connected via USB, Ubuntu should automatically recognise it and, ideally, automatically mount the removable MicroSD storage media (4GB). This allows the user to manage the videos created using the device. - Results - Communication with the device is not successful, and the following errors are logged to /var/log/syslog. Oct 15 21:35:27 shatner kernel: [26968.170620] hub 2-1:1.0: unable to enumerate USB device on port 5 Oct 15 21:35:28 shatner kernel: [26968.426177] hub 2-1:1.0: unable to enumerate USB device on port 5 Oct 15 21:35:29 shatner kernel: [26969.504032] usb 2-1.5: new high-speed USB device number 6 using ehci_hcd Oct 15 21:35:29 shatner kernel: [26969.598510] scsi5 : usb-storage 2-1.5:1.0 Oct 15 21:35:29 shatner mtp-probe: checking bus 2, device 6: "/sys/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5" Oct 15 21:35:29 shatner mtp-probe: bus: 2, device: 6 was not an MTP device Oct 15 21:35:30 shatner kernel: [26970.705579] scsi 5:0:0:0: Direct-Access Digital Camera Storage 1.00 PQ: 0 ANSI: 5 Oct 15 21:35:30 shatner kernel: [26970.707733] sd 5:0:0:0: Attached scsi generic sg7 type 0 Oct 15 21:35:30 shatner kernel: [26970.709728] sd 5:0:0:0: [sdg] 7841792 512-byte logical blocks: (4.01 GB/3.73 GiB) Oct 15 21:35:30 shatner kernel: [26970.711464] sd 5:0:0:0: [sdg] Write Protect is off Oct 15 21:35:30 shatner kernel: [26970.711474] sd 5:0:0:0: [sdg] Mode Sense: 17 00 00 08 Oct 15 21:35:30 shatner kernel: [26970.712041] sd 5:0:0:0: [sdg] No Caching mode page present Oct 15 21:35:30 shatner kernel: [26970.712046] sd 5:0:0:0: [sdg] Assuming drive cache: write through Oct 15 21:35:30 shatner kernel: [26970.714869] sd 5:0:0:0: [sdg] No Caching mode page present Oct 15 21:35:30 shatner kernel: [26970.714875] sd 5:0:0:0: [sdg] Assuming drive cache: write through Oct 15 21:35:30 shatner kernel: [26970.716578] sdg: sdg1 Oct 15 21:35:30 shatner kernel: [26970.719667] sd 5:0:0:0: [sdg] No Caching mode page present Oct 15 21:35:30 shatner kernel: [26970.719672] sd 5:0:0:0: [sdg] Assuming drive cache: write through Oct 15 21:35:30 shatner kernel: [26970.719677] sd 5:0:0:0: [sdg] Attached SCSI removable disk Oct 15 21:35:30 shatner kernel: [26970.743051] sd 5:0:0:0: [sdg] Unhandled sense code Oct 15 21:35:30 shatner kernel: [26970.743056] sd 5:0:0:0: [sdg] Result: hostbyte=invalid driverbyte=DRIVER_SENSE Oct 15 21:35:30 shatner kernel: [26970.743062] sd 5:0:0:0: [sdg] Sense Key : Medium Error [current] Oct 15 21:35:30 shatner kernel: [26970.743069] sd 5:0:0:0: [sdg] Add. Sense: Unrecovered read error Oct 15 21:35:30 shatner kernel: [26970.743075] sd 5:0:0:0: [sdg] CDB: Read(10): 28 00 00 77 a7 f0 00 00 08 00 Oct 15 21:35:30 shatner kernel: [26970.743088] end_request: critical target error, dev sdg, sector 7841776 Oct 15 21:35:30 shatner kernel: [26970.743094] Buffer I/O error on device sdg, logical block 980222 There is another open ticket, Bug #913567, appears to be the same issue. See the followig user comments, that mention the same manufacturer. https://bugs.launchpad.net/ubuntu/+source/linux/+bug/913567/comments/2 https://bugs.launchpad.net/ubuntu/+source/linux/+bug/913567/comments/5 ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: linux-image-3.2.0-32-generic 3.2.0-32.51 ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30 Uname: Linux 3.2.0-32-generic x86_64 NonfreeKernelModules: nvidia AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0.1-0ubuntu13 Architecture: amd64 AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D3', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. Card0.Amixer.info: Card hw:0 'Intel'/'HDA Intel at 0xf7ff8000 irq 46' Mixer name : 'Intel IbexPeak HDMI' Components : 'HDA:10ec0887,1028040d,00100202 HDA:80862804,80860101,00100000' Controls : 51 Simple ctrls : 22 Date: Mon Oct 15 21:35:58 2012 HibernationDevice: RESUME=UUID=a063dbb7-aa6a-4455-a7e1-28b7dbcb5108 InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1) IwConfig: lo no wireless extensions. eth0 no wireless extensions. MachineType: Dell Inc. Studio XPS 8100 ProcEnviron: LANGUAGE=en_GB:en TERM=xterm PATH=(custom, no user) LANG=en_GB.UTF-8 SHELL=/bin/bash ProcFB: 0 VESA VGA ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-32-generic root=UUID=b44d6f0e-a405-430d-967b-005f2fb0f1f2 ro PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-3.2.0-32-generic N/A linux-backports-modules-3.2.0-32-generic N/A linux-firmware 1.79.1 RfKill: SourcePackage: linux StagingDrivers: mei UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/08/2010 dmi.bios.vendor: Dell Inc. dmi.bios.version: A05 dmi.board.name: 0T568R dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 3 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/08/2010:svnDellInc.:pnStudioXPS8100:pvr:rvnDellInc.:rn0T568R:rvrA00:cvnDellInc.:ct3:cvr: dmi.product.name: Studio XPS 8100 dmi.sys.vendor: Dell Inc. + --- + AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. + ApportVersion: 2.0.1-0ubuntu13 + Architecture: amd64 + AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/hwC0D3', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D7p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: + CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. + Card0.Amixer.info: + Card hw:0 'Intel'/'HDA Intel at 0xf7ff8000 irq 46' + Mixer name : 'Intel IbexPeak HDMI' + Components : 'HDA:10ec0887,1028040d,00100202 HDA:80862804,80860101,00100000' + Controls : 51 + Simple ctrls : 22 + DistroRelease: Ubuntu 12.04 + HibernationDevice: RESUME=UUID=a063dbb7-aa6a-4455-a7e1-28b7dbcb5108 + InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1) + IwConfig: + lo no wireless extensions. + + eth0 no wireless extensions. + MachineType: Dell Inc. Studio XPS 8100 + NonfreeKernelModules: nvidia + Package: linux (not installed) + ProcEnviron: + LANGUAGE=en_GB:en + TERM=xterm + PATH=(custom, no user) + LANG=en_GB.UTF-8 + SHELL=/bin/bash + ProcFB: 0 VESA VGA + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-32-generic root=UUID=b44d6f0e-a405-430d-967b-005f2fb0f1f2 ro + ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30 + PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-3.2.0-32-generic N/A + linux-backports-modules-3.2.0-32-generic N/A + linux-firmware 1.79.1 + RfKill: + + StagingDrivers: mei + Tags: precise running-unity staging + Uname: Linux 3.2.0-32-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: + + dmi.bios.date: 07/08/2010 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: A05 + dmi.board.name: 0T568R + dmi.board.vendor: Dell Inc. + dmi.board.version: A00 + dmi.chassis.type: 3 + dmi.chassis.vendor: Dell Inc. + dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/08/2010:svnDellInc.:pnStudioXPS8100:pvr:rvnDellInc.:rn0T568R:rvrA00:cvnDellInc.:ct3:cvr: + dmi.product.name: Studio XPS 8100 + dmi.sys.vendor: Dell Inc. ** Attachment added: "AcpiTables.txt" https://bugs.launchpad.net/bugs/1067079/+attachment/3399941/+files/AcpiTables.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1067079 Title: Unable to connect Hedcamz HEDCAM HD video cameras via USB To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1067079/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
