I continued to test and troubleshoot Simple Scan, and I continue to have random crashes when scanning.
Extra steps taken: 1. I located the rating of my scanner at sane.org (Fujitsu Scansnap S510). It is rated with the highest rating ("Complete"). 2. When I use Xsane, I have a stable experience when using this scanner. 3. I have tried the scanner on a different Ubuntu 12.04 64-bit computer, and I have similar crashes with Simple Scan and similar stable experience with Xsane. 4. I have purchased a new scanner with a "Complete" rating from sane.org(Canoscan LIDE 210). Simple Scan crashes with this scanner as well. And Xsane is stable. This seems to be an Ubuntu 12.04 bug, since I used Simple-Scan successfully in 11.04 and 11.10. Thanks for you help. Knute Holian On Wed, May 30, 2012 at 12:36 AM, Michael Nagel <ubu...@nailor.devzero.de>wrote: > Hi there, > > thank you for filing this bug and showing your interest in Simple Scan! > > This seems to be a Hardware Issue, i.e. Simple Scan does not support > your scanner perfectly -- or possibly not at all. > > Unfortunately such problems happen more often then they should, and while > it might indeed be a problem with Simple Scan, in our experience, most of > the time it is not. > This is why we prepared a check-list at [1] that will let you find out > whether or not it really is a problem with Simple Scan and what your > options are in either case. > > Please read that list and tell us how you decided to proceed. I will set > this bug to "Incomplete", so a friendly robot will expire this bug in 60 > days if you do not respond. However, we would really prefer to hear back > from you! > > Best Regards > Michael > > [1] https://help.ubuntu.com/community/SimpleScanHardwareIssues > > ** Changed in: simple-scan (Ubuntu) > Status: New => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1004978 > > Title: > Simple scan 3.4.1 crashes frequently (often every other scan) in > Ubuntu 12.04 (64-bit). > > Status in “simple-scan” package in Ubuntu: > Incomplete > > Bug description: > If the scan doesn't cause simple-scan to crash, it will show "scan > failed" or "scanner not found" on the next attempted scan. I usually > have to unplug the USB scanner cable, and replug before I can open > simple-scan and scan a second document. > > ProblemType: Bug > DistroRelease: Ubuntu 12.04 > Package: simple-scan 3.4.1-0ubuntu1.1 > ProcVersionSignature: Ubuntu 3.2.0-24.39-generic 3.2.16 > Uname: Linux 3.2.0-24-generic x86_64 > NonfreeKernelModules: wl > ApportVersion: 2.0.1-0ubuntu7 > Architecture: amd64 > Date: Sat May 26 14:15:33 2012 > DriverPackageVersions: > libsane 1.0.22-7ubuntu1 > libsane-extras N/A > hplip 3.12.2-1ubuntu3 > hpoj N/A > InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 > (20120425) > MachineType: Hewlett-Packard HP Pavilion dv6 Notebook PC > ProcEnviron: > TERM=xterm > PATH=(custom, no user) > LANG=en_US.UTF-8 > SHELL=/bin/bash > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic > root=UUID=d1977fbb-51c2-4652-a0ec-63db1e7dd59c ro quiet splash vt.handoff=7 > SimpleScanLog: > > SourcePackage: simple-scan > UpgradeStatus: No upgrade log present (probably fresh install) > dmi.bios.date: 10/26/2011 > dmi.bios.vendor: Hewlett-Packard > dmi.bios.version: F.12 > dmi.board.asset.tag: Base Board Asset Tag > dmi.board.name: 17FC > dmi.board.vendor: Hewlett-Packard > dmi.board.version: 10.56 > dmi.chassis.asset.tag: Chassis Asset Tag > dmi.chassis.type: 10 > dmi.chassis.vendor: Hewlett-Packard > dmi.chassis.version: Chassis Version > dmi.modalias: > dmi:bvnHewlett-Packard:bvrF.12:bd10/26/2011:svnHewlett-Packard:pnHPPaviliondv6NotebookPC:pvr0591110000204720000620100:rvnHewlett-Packard:rn17FC:rvr10.56:cvnHewlett-Packard:ct10:cvrChassisVersion: > dmi.product.name: HP Pavilion dv6 Notebook PC > dmi.product.version: 0591110000204720000620100 > dmi.sys.vendor: Hewlett-Packard > > To manage notifications about this bug go to: > > https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1004978/+subscriptions > -- Knute Holian Holian Computer Services kn...@holiancs.com 307-214-7575 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1004978 Title: Simple scan 3.4.1 crashes frequently (often every other scan) in Ubuntu 12.04 (64-bit). To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/simple-scan/+bug/1004978/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs