apport information ** Tags added: apport-collected
** Description changed: I just purchased a brand new Hitachi Turbo Desk Pro 3TB external USB3 drive and it refuses to mount on my desktop, which has an Asus M4A88TD/V EVO/USB3 motherboard. Ubuntu Precise 12.04 RC and the motherboard are both updated. The drive mounts fine on an Acer netbook I have. See this thread for more details. http://ubuntuforums.org/showthread.php?t=1963010 A sample syslog read-out of the attempt to mount the drive looks like this Apr 22 07:12:45 galt kernel: [ 1885.364219] usb 9-2: new SuperSpeed USB device number 6 using xhci_hcd Apr 22 07:12:45 galt mtp-probe: checking bus 9, device 6: "/sys/devices/pci0000:00/0000:00:0a.0/0000:03:00.0/usb9/9-2" Apr 22 07:12:45 galt kernel: [ 1885.390276] scsi21 : uas Apr 22 07:12:45 galt mtp-probe: bus: 9, device: 6 was not an MTP device Apr 22 07:12:57 galt kernel: [ 1897.498530] scsi 21:0:0:0: Direct-Access Hitachi Hitachi HDS72303 A5C0 PQ: 0 ANSI: 4 Apr 22 07:12:57 galt kernel: [ 1897.498999] sd 21:0:0:0: [sdj] 732566016 4096-byte logical blocks: (3.00 TB/2.72 TiB) Apr 22 07:12:57 galt kernel: [ 1897.499143] sd 21:0:0:0: [sdj] Write Protect is off Apr 22 07:12:57 galt kernel: [ 1897.499151] sd 21:0:0:0: [sdj] Mode Sense: 4b 00 10 08 Apr 22 07:12:57 galt kernel: [ 1897.499163] sd 21:0:0:0: Attached scsi generic sg12 type 0 Apr 22 07:12:57 galt kernel: [ 1897.499412] xhci_hcd 0000:03:00.0: WARN Set TR Deq Ptr cmd invalid because of stream ID configuration Apr 22 07:12:57 galt kernel: [ 1897.499453] xhci_hcd 0000:03:00.0: ERROR Transfer event for disabled endpoint or incorrect stream ring Apr 22 07:13:07 galt kernel: [ 1907.496089] sd 21:0:0:0: uas_eh_abort_handler tag 0 Apr 22 07:13:07 galt kernel: [ 1907.496099] sd 21:0:0:0: uas_eh_device_reset_handler tag 0 Apr 22 07:13:07 galt kernel: [ 1907.496106] sd 21:0:0:0: uas_eh_target_reset_handler tag 0 Apr 22 07:13:07 galt kernel: [ 1907.496112] sd 21:0:0:0: uas_eh_bus_reset_handler tag 0 Apr 22 07:13:07 galt kernel: [ 1907.609153] usb 9-2: reset SuperSpeed USB device number 6 using xhci_hcd Apr 22 07:13:07 galt kernel: [ 1907.626332] xhci_hcd 0000:03:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801a747b800 Apr 22 07:13:07 galt kernel: [ 1907.626344] xhci_hcd 0000:03:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801a747b840 Apr 22 07:13:07 galt kernel: [ 1907.626352] xhci_hcd 0000:03:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801a747b880 Apr 22 07:13:07 galt kernel: [ 1907.626359] xhci_hcd 0000:03:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801a747b8c0 Apr 22 07:13:07 galt kernel: [ 1907.628087] usb 9-2: URB BAD STATUS -108 Apr 22 07:13:07 galt kernel: [ 1907.628378] sd 21:0:0:0: uas_eh_device_reset_handler tag 0 Apr 22 07:13:07 galt kernel: [ 1907.628388] sd 21:0:0:0: uas_eh_target_reset_handler tag 0 Apr 22 07:13:07 galt kernel: [ 1907.628395] sd 21:0:0:0: uas_eh_bus_reset_handler tag 0 Apr 22 07:13:07 galt kernel: [ 1907.741114] usb 9-2: reset SuperSpeed USB device number 6 using xhci_hcd Apr 22 07:13:07 galt kernel: [ 1907.758481] xhci_hcd 0000:03:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801a747b800 Apr 22 07:13:07 galt kernel: [ 1907.758492] xhci_hcd 0000:03:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801a747b840 Apr 22 07:13:07 galt kernel: [ 1907.758500] xhci_hcd 0000:03:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801a747b880 Apr 22 07:13:07 galt kernel: [ 1907.758507] xhci_hcd 0000:03:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff8801a747b8c0 Apr 22 07:13:07 galt kernel: [ 1907.760197] sd 21:0:0:0: Device offlined - not ready after error recovery Apr 22 07:13:07 galt kernel: [ 1907.760251] sd 21:0:0:0: [sdj] Asking for cache data failed Apr 22 07:13:07 galt kernel: [ 1907.760262] sd 21:0:0:0: [sdj] Assuming drive cache: write through Apr 22 07:13:07 galt kernel: [ 1907.760796] sd 21:0:0:0: [sdj] Attached SCSI disk Apr 22 07:13:07 galt ata_id[5616]: unable to open '/dev/sdj' + --- + AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. + ApportVersion: 2.0.1-0ubuntu5 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: tehowe 3375 F.... pulseaudio + /dev/snd/controlC2: tehowe 3375 F.... pulseaudio + /dev/snd/controlC1: tehowe 3375 F.... pulseaudio + CRDA: Error: [Errno 2] No such file or directory + Card0.Amixer.info: + Card hw:0 'Generic'/'HD-Audio Generic at 0xfe8bc000 irq 53' + Mixer name : 'ATI R6xx HDMI' + Components : 'HDA:1002aa01,00aa0100,00100200' + Controls : 6 + Simple ctrls : 1 + Card0.Amixer.values: + Simple mixer control 'IEC958',0 + Capabilities: pswitch pswitch-joined penum + Playback channels: Mono + Mono: Playback [on] + Card1.Amixer.info: + Card hw:1 'U0x46d0x81d'/'USB Device 0x46d:0x81d at usb-0000:00:12.2-5, high speed' + Mixer name : 'USB Mixer' + Components : 'USB046d:081d' + Controls : 2 + Simple ctrls : 1 + Card1.Amixer.values: + Simple mixer control 'Mic',0 + Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum + Capture channels: Mono + Limits: Capture 0 - 16 + Mono: Capture 16 [100%] [30.00dB] [on] + Card2.Amixer.info: + Card hw:2 'Audigy'/'SB Audigy 1 [SB0090] (rev.3, serial:0x511102) at 0xdc00, irq 22' + Mixer name : 'TriTech TR28602' + Components : 'AC97a:54524123' + Controls : 194 + Simple ctrls : 30 + DistroRelease: Ubuntu 12.04 + EcryptfsInUse: Yes + HibernationDevice: RESUME=UUID=3b7d4dac-83ec-4476-ae08-7021a85919ea + InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120301) + IwConfig: + lo no wireless extensions. + + eth0 no wireless extensions. + + tun0 no wireless extensions. + MachineType: System manufacturer System Product Name + NonfreeKernelModules: fglrx + Package: linux (not installed) + ProcEnviron: + LANGUAGE=en_CA:en + TERM=xterm + PATH=(custom, user) + LANG=en_CA.UTF-8 + SHELL=/bin/bash + ProcFB: 0 VESA VGA + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.2.0-23-generic root=/dev/mapper/galt-root ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14 + RelatedPackageVersions: + linux-restricted-modules-3.2.0-23-generic N/A + linux-backports-modules-3.2.0-23-generic N/A + linux-firmware 1.79 + RfKill: + 0: hci0: Bluetooth + Soft blocked: no + Hard blocked: no + SourcePackage: linux + Tags: precise precise + Uname: Linux 3.2.0-23-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom debian-tor dip lpadmin mythtv plugdev sambashare sudo + dmi.bios.date: 07/08/2011 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: 2001 + dmi.board.asset.tag: To Be Filled By O.E.M. + dmi.board.name: M4A88TD-V EVO/USB3 + dmi.board.vendor: ASUSTeK Computer INC. + dmi.board.version: Rev X.0x + dmi.chassis.asset.tag: Asset-1234567890 + dmi.chassis.type: 3 + dmi.chassis.vendor: Chassis Manufacture + dmi.chassis.version: Chassis Version + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2001:bd07/08/2011:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM4A88TD-VEVO/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion: + dmi.product.name: System Product Name + dmi.product.version: System Version + dmi.sys.vendor: System manufacturer ** Attachment added: "AcpiTables.txt" https://bugs.launchpad.net/bugs/987882/+attachment/3102107/+files/AcpiTables.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/987882 Title: Hitachi 3TB USB3 drive won't mount with M4A88TD/V-EVO mobo To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/987882/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
