apport information ** Tags added: apport-collected
** Description changed: Expected Result: User plugs in headphones or speakers to audiojack on Dell 14z Laptop and audio then is produced through plugged in accesory Actual Result: No audio through accessory and volume dialog shows muted upon plugin. What I have done: 1. I check alsamixer and made sure volume levels were all up and not muted which did not resolve 2. I checked my alsa conf and tested two dell hda-intel options which had worked in the past when I had audio issues but that did not fix it. 3. I tested a upstream kernel 3.3 and that didnt help either My laptop is certified to work with Ubuntu 11.10 and 11.04 and the audio has worked just fine from Alpha 1 all the way until Beta 2 was released and when I did updates today audio stopped working properly. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: alsa-base 1.0.25+dfsg-0ubuntu1 ProcVersionSignature: Ubuntu 3.2.0-21.34-generic 3.2.13 Uname: Linux 3.2.0-21-generic x86_64 AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. ApportVersion: 2.0-0ubuntu1 Architecture: amd64 Date: Fri Mar 30 14:31:24 2012 EcryptfsInUse: Yes InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha amd64 (20120325) PackageArchitecture: all ProcEnviron: TERM=xterm LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: alsa-driver UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/24/2011 dmi.bios.vendor: Dell Inc. dmi.bios.version: A00 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 0VK06J dmi.board.vendor: Dell Inc. dmi.board.version: FAB1 dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: 0.1 dmi.modalias: dmi:bvnDellInc.:bvrA00:bd06/24/2011:svnDellInc.:pnDellSystemInspironN411Z:pvr:rvnDellInc.:rn0VK06J:rvrFAB1:cvnDellInc.:ct8:cvr0.1: dmi.product.name: Dell System Inspiron N411Z dmi.sys.vendor: Dell Inc. mtime.conffile..etc.modprobe.d.alsa.base.conf: 2012-03-30T14:12:30.570687 + --- + AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24. + ApportVersion: 2.0-0ubuntu4 + Architecture: amd64 + DistroRelease: Ubuntu 12.04 + EcryptfsInUse: Yes + InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha amd64 (20120325) + Package: alsa-driver (not installed) + ProcEnviron: + TERM=xterm + LANG=en_US.UTF-8 + SHELL=/bin/bash + ProcVersionSignature: Ubuntu 3.2.0-22.35-generic 3.2.14 + Tags: precise + Uname: Linux 3.2.0-22-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + dmi.bios.date: 06/24/2011 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: A00 + dmi.board.asset.tag: Base Board Asset Tag + dmi.board.name: 0VK06J + dmi.board.vendor: Dell Inc. + dmi.board.version: FAB1 + dmi.chassis.type: 8 + dmi.chassis.vendor: Dell Inc. + dmi.chassis.version: 0.1 + dmi.modalias: dmi:bvnDellInc.:bvrA00:bd06/24/2011:svnDellInc.:pnDellSystemInspironN411Z:pvr:rvnDellInc.:rn0VK06J:rvrFAB1:cvnDellInc.:ct8:cvr0.1: + dmi.product.name: Dell System Inspiron N411Z + dmi.sys.vendor: Dell Inc. ** Attachment added: "AlsaDevices.txt" https://bugs.launchpad.net/bugs/969621/+attachment/3010821/+files/AlsaDevices.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/969621 Title: [Dell Inspiron N411Z] Headphone Jack will not produce audio but internal will To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/969621/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
