@dabisu; a good place to start for documents relating to user testing is
http://design.canonical.com/author/charlinepoirier/  Of course we have
only had a chance to write up a small portion of the user testing we
have done to a publishable standard, so for the last couple of years we
have done a series of talks at UDS discussing the user testing that has
taken place in the proceeding 6 months and presenting results.  Don't
worry if you cannot attend UDS in person, it is also possible to
remotely participate, see http://uds.ubuntu.com/participate/remote/
There are also articles written by 3rd parties about the user testing we
do, for example see http://www.omgubuntu.co.uk/2011/11/user-testing-of-
unity-reveals-some-surprising-results/  I hope these links provide some
of the insight you are looking for.

@magnesus2; the cost is because adding configurability exponentially
increases the number of permutations that need to be designed, user
tested, implemented, bug fixed, etc...  because everything needs to be
designed, built and tested to work in every possible configuration.  We
are aiming to deliver consumer grade quality, and this is a hard
challenge.   If we are going to succeed in hitting this target, we have
to take a hard line in keeping scope within the bounds of what we can
achieve with our given resource and chosen level of quality.   There are
many other Linux distos that make different trades (and this is a good
thing for a healthy open source ecosystem), but with Ubuntu we are
working towards an emphasis on quality.   However given the last
sentence in your previous comment, I don't think you are really going to
be happy with anything we do/say so I wish you the best of luck in
finding another platform where you will be more happy.  In the meantime
we are going to stick to our guns and continue working to build out a
operating system that has the quality and potential to take the Linux
desktop into the mainstream.

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https://bugs.launchpad.net/bugs/668415

Title:
  Movement of Unity launcher

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