Re TitanKing: main problem here, averadge user don't know about launchpad, bugreport, maillist e.c. Moreover, they didn't even know that something broken, or work not so good, as supposed to be.
2011/11/3 TitanKing <882...@bugs.launchpad.net> > I think the community is too hard on Shuttleworth and his team (maybe > even selfish), they are truly trying to achieve a vision here, lets > honor this. I honor what they have done for Linux and open source thus > far. I mean I use Launchpad for my own open source projects exclusively > and I understand allot about making decisions. Sometimes you have a > vision and to keep that enthusiastic flame burning, at times you have to > do something exciting with your own creation, in the end it benefits > everyone if it succeeds. Let Canonical push through their vision, if > Unity makes it to the Desktop of millions it will benefit us enormously. > > I like to think of myself as a Linux power user, Ubuntu is much more > than the desktop environment, don't forget the excellent backbone it > runs on. Although Unity does not fit my needs, I moved over to Xfce, and > I fell in love with it. I honestly think there is nothing to complain > about. If you don't like Unity and call yourself a power user, its time > to more on and let them do their work, as a power user you should > realize that there are beautiful alternatives. > > Mark, please don't think the community is unappreciative of what you > have done so far, they are just worried that their favorite Open Source > tool might be falling apart, while the exact opposite is happening. I > think you might want to market Xubuntu for power users more as it > grossly underestimated, the solution is there, people just need to > realize the alternative is great! > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/882274 > > Title: > Community engagement is broken > > Status in Ayatana Design: > New > Status in Unity: > New > Status in Unity 2D: > New > Status in “unity” package in Ubuntu: > Confirmed > Status in “unity-2d” package in Ubuntu: > Confirmed > > Bug description: > This bug is opened with love. > > The issue appears to be a communications failure between the people > who make Unity and its community of users. The bug is easy to > reproduce: open a Launchpad bug about how Unity breaks a common usage > pattern, and you get a "won't fix" status and then radio silence. The > results of this bug are what seems to be a sizable community of > disgruntled, dismayed and disappointed users, who go on to spread > their discontent and ill will. I'm sure this ill will is painful for > the awesome folk working on Unity. It's painful for the community, > too. > > For a heartbreaking example, see: > https://bugs.launchpad.net/unity/+bug/668415 or > https://bugs.launchpad.net/ayatana-design/+bug/733349 > > The bug primarily affects Unity, but also affects Ayatana and Ubuntu > quite directly. Unity is a rather small program and project in Ubuntu, > but -- whether the Unity teams likes it or not -- it is the front face > of Ubuntu, and the project and its ability to engage the community is > considered as representative of Ubuntu as a whole. > > I can think of numerous causes for this bug: > > 1. A lack of transparency. > > Reasonable bugs seem to get closed because they do not fit in "Unity's > vision," or are contradicted by the usability tests conducted for > Ayatana, for which the team is rightfully proud. However, no details > are provided beyond this claim: How does this contradict the "vision"? > Where are the results of the usability tests that apply to this issue? > It doesn't help that Mark Shuttleworth, who we look to for leadership, > seems to enjoy being tight-lipped about the future specifics of this > "vision," leaving the community in an anxious wait-and-see position. > For example, when the window controls were moved from right to left, > many of us were baffled. It took some time until we saw how this fit > in Unity's global menu, but until then there was considerable > confusion. It *seemed* arbitrary. > > 2. Marketing failure has caused unreasonable expectations. > > Unity has become the default shell for most Ubuntu distributions, > leading users to expect general usability from it. However, Unity is > known to be broken for common multi-monitor setups. This > disappointment could have been easily avoided if Unity were the > default for laptops and netbooks, but not for desktops. Or if there > was a friendly popup opening when Unity were running in multi-monitor > mode: "The Unity shell currently has limited support for multi-monitor > setups. Would you like to switch to GNOME Shell instead? y/n". > > 3. The Unity team ignores strongly-worded criticism. > > Unfortunately, some members of the user community lack restraint. > Moreover, the wonderfully international dimension of Ubuntu gathers > people of various cultures, who do not always natively own English, > the lingua franca of Launchpad. So, some words may appear stronger > than they were intended. Sure, there's the golden rule of "never argue > on the Internet," but this is not about arguing. It's about engaging > your target audience. It's about friendship and neighborliness. It's > about community. My suspicion is that there might be a formal policy > for the project of not responding to strongly-worded criticism. But > its motivation is likely a lack of patience, and also some > condescension. That's not community. > > 4. The Unity team does not join the discussion. > > This might be a more technical issue. Could it be that they simply > don't know what the community is saying? If that's the case, it should > be a policy to actively look for community thought. This goes far > beyond Launchpad: we would want to see Unity folk in the Ubuntu > Forums. We want to see them responding to popular Ubuntu blogs. > > My fear is that this bug, too, will be closed as irrelevant, invalid, > "won't fix" or whatever. I hope instead that the Unity project will > use this as an opportunity to finally fix this. Moreover, I hope this > bug won't be closed until the situation can objectively be deemed > satisfactory. > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ayatana-design/+bug/882274/+subscriptions > -- With Best Regards, Constantine -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/882274 Title: Community engagement is broken To manage notifications about this bug go to: https://bugs.launchpad.net/ayatana-design/+bug/882274/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
