Public bug reported:
I was running Mouse Preferences and clicked on Help. Instead of Help, a
window popped up saying:
Unknown Error
The file ‘/usr/share/gnome/help/user-guide/en_CA/user-guide.xml’ could not be
parsed because one or more of its included files is not a well-formed XML
document.
$ lsb_release -rd
Description: Ubuntu 11.04
Release: 11.04
$ apt-cache policy language-pack-gnome-en-base
language-pack-gnome-en-base:
Installed: 1:11.04+20110607
Candidate: 1:11.04+20110607
Version table:
*** 1:11.04+20110607 0
500 http://ca.archive.ubuntu.com/ubuntu/ natty-updates/main amd64
Packages
500 http://security.ubuntu.com/ubuntu/ natty-security/main amd64
Packages
100 /var/lib/dpkg/status
1:11.04+20110421 0
500 http://ca.archive.ubuntu.com/ubuntu/ natty/main amd64 Packages
ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: language-pack-gnome-en-base 1:11.04+20110607
ProcVersionSignature: Ubuntu 2.6.38-11.50-generic 2.6.38.8
Uname: Linux 2.6.38-11-generic x86_64
Architecture: amd64
Date: Wed Sep 28 15:03:34 2011
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
PackageArchitecture: all
ProcEnviron:
LANGUAGE=en_CA:en
PATH=(custom, user)
LANG=en_CA.UTF-8
SHELL=/bin/bash
SourcePackage: language-pack-gnome-en-base
UpgradeStatus: Upgraded to natty on 2011-09-28 (0 days ago)
** Affects: language-pack-gnome-en-base (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug natty running-unity
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https://bugs.launchpad.net/bugs/861698
Title:
Unknown Error The file ‘/usr/share/gnome/help/user-guide/en_CA/user-
guide.xml’ could not be parsed because one or more of its included
files is not a well-formed XML document.
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https://bugs.launchpad.net/ubuntu/+source/language-pack-gnome-en-base/+bug/861698/+subscriptions
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