Hi, Thanks for reporting the bug in HPLIP. To help us understand and analyze the issue please follow following things.
=> Upgrade to latest HPLIP version (3.11.7) from http://hplipopensource.com/hplip-web/index.html => Remove all the print queues by running "hp-toolbox" command and then add the printer currently connected. => Then do the following things to capture some logs. a)Open /etc/cups/cupsd.conf in root mode and replace LogLevel warn with LogLevel debug hpLogLevel 15 b) Open Terminal and run following commands: => su => /etc/init.d/cups restart or => service cups restart => cd /tmp => rm *.out => rm *.bmp => hp-check -t > /tmp/hpcheck.log c) Try to print the file and then send => /var/log/syslog (if present), => /var/log/messages (if present), => /var/log/cups/error_log => /tmp/*.bmp => /tmp/*.out => /tmp/hpcheck.log => document used for printing. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/786048 Title: Cannot print using grayscale To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/786048/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
