Public bug reported:
Binary package hint: cups
I changed the hostname on my printer. I forgot about this and the next
time I went to print something nothing would happen. I noticed the
status of my printer however changed from 'Idle' to 'Processing' to
'Idle - /usr/lib/cups/backend/hp failed'. If it hadn't occurred to me
that I had changed the hostname, I probably wouldn't have figured out
what was wrong. After updating the device URI from
'hp:/net/Officejet_Pro_8500_A909g?zc=HPFEA7D1' to
'hp:/net/Officejet_Pro_8500_A909g?zc=hp-officejetpro' I was able to
successfully print pages again.
The relevant error messages in /var/log/cups/error_log were as follows:
D [14/Jan/2011:16:42:48 -0500] [Job 185] STATE: +connecting-to-device
D [14/Jan/2011:16:42:48 -0500] [Job 185] prnt/backend/hp.c 745: ERROR: open
device failed stat=12: hp:/net/Officejet_Pro_8500_A909g?zc=HPFEA7D1
D [14/Jan/2011:16:42:48 -0500] [Job 185] GPL Ghostscript 8.71: Unrecoverable
error, exit code 1
D [14/Jan/2011:16:42:48 -0500] [Job 185] renderer exited with status 1
D [14/Jan/2011:16:42:48 -0500] [Job 185] Possible error on renderer command
line or PostScript error. Check options.Kid3 exit status: 3
D [14/Jan/2011:16:42:48 -0500] [Job 185] Backend returned status 1 (failed)
D [14/Jan/2011:16:42:48 -0500] [Job 185] End of messages
D [14/Jan/2011:16:42:48 -0500] [Job 185] printer-state=3(idle)
D [14/Jan/2011:16:42:48 -0500] [Job 185]
printer-state-message="/usr/lib/cups/backend/hp failed"
D [14/Jan/2011:16:42:48 -0500] [Job 185] printer-state-reasons=none
ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: cups 1.4.4-6ubuntu2.3
ProcVersionSignature: Ubuntu 2.6.35-24.42-generic 2.6.35.8
Uname: Linux 2.6.35-24-generic x86_64
NonfreeKernelModules: nvidia wl
Architecture: amd64
Date: Fri Jan 14 16:37:27 2011
Lpstat: device for HP-Officejet-Pro-8500-A909g:
hp:/net/Officejet_Pro_8500_A909g?zc=HPFEA7D1
MachineType: Dell Inc. Vostro 1520
Papersize: letter
PpdFiles: HP-Officejet-Pro-8500-A909g: HP Officejet Pro 8500 a909g hpijs, 3.10.6
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-24-generic
root=UUID=02124c02-cd15-48f0-879a-42110a537f2c ro quiet splash
ProcEnviron:
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: cups
dmi.bios.date: 04/08/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 0T808J
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnDellInc.:bvrA02:bd04/08/2009:svnDellInc.:pnVostro1520:pvrNull:rvnDellInc.:rn0T808J:rvr:cvnDellInc.:ct8:cvrN/A:
dmi.product.name: Vostro 1520
dmi.product.version: Null
dmi.sys.vendor: Dell Inc.
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug maverick
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https://bugs.launchpad.net/bugs/703091
Title:
Cups reports '/usr/lib/cups/backend/hp failed' when unable to connect
to printer instead of providing helpful error message.
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