I will do that, however some additional information and actions I took
to get around the problem may either clear up or cloud the logs:

1.  I received the computer in a broken state after owner tried to
upgrade to 9.04.  Computer would not fully boot up, but would go into
the root command line prompt saying that it could not mount partitions.

2.  I discovered that initrd.img appeared to be incompatible with the
kernel being booted by default in the grub menu, and that the default
boot was set to default = 2 - not the usual 0.  (probably due to a
historical problem)  Once I manually selected the first grub menu choice
to boot, the system booted successfully.

3.  I then proceeded to upgrade to 10.09 hoping that this would solve
the problem.  The upgrade reported a failure trying to upgrade flash
plugin, but it seemed to continued the install.  Much later, the install
decided that the upgrade failed and tried to put the system back in the
pre-install condition which I think may have caused the failure reported
here.  At this point the installer requested me to report a problem -
which I did.

4.  Remembering the flash plugin error, I removed this package. I think
it was flash-plugin-nonfree (a transitional package).

5. In System Settings, I did an update to try and see what the state the
computer was in, and it said all packages were up to date.

6.  I then installed the gnome update program, ran it from the console,
and asked it to upgrade to 10.10, again hoping a smooth install would
fix the problem.

7.  I saw that the install went smoothly, and at the end a new
initrd.img was created along with a new kernel downloaded.

8.  When rebooting, I made sure to select the new kernel in grub and
booting was successful.  I then changed "default" in grub's menu.lst to
a value of 0 from 2.  Maybe I could have commented 'default' out
entirely - not sure.

Everything seems to be fine now, except for some annoying small issues
such as pulseaudio not choosing the correct speaker output initially,
and now it always defaults to muted - you have to manually unmute it
after every reboot/login.  Old flash plugin files were still being used
along with the new ones causing flash not to work in firefox - I had to
manually remove them.  The system now sits at Kubuntu 10.10 - the state
I plan to return it to the owner in.

Based on the above, would you still like the log files?

Regards, and thank-you for the quick response and help,

Daniel Gibson.

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https://bugs.launchpad.net/bugs/697476

Title:
  Upgrade to Kubuntu 10.04 failed - could not install upgrades

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