Lack of documentation is a serious problem. "It's not a bug. It's a
feature!" is a joke that testers/users pose to engineers sometimes when
they attempt to placate/trick users into changing their viewpoint.

Upstream blames it on Freenode. My sense was that "/list" takes too long
on large networks like Freenode so they, Freenode, discourage its use to
cloak their own bad implementation. If you really want to then you
should send "/list -YES". Can Empathy add a preference that allows users
to send the "-YES" option?

Brian while I agree with you that the ability to choose is a great
feature of Linux it seriously frustrates me when it is used as a
bludgeon as you have done. I know a lot of engineers who are proud of
their work and want it to be useful. I hope the Empathy engineers are
like that. There is nothing wrong with users reporting (respectfully of
course) a usability issue as a bug. IMHO encouraging users to switch
when they are trying to make useful contribution is disrespectful to
both the user and the engineers. My hope is that you don't really speak
for other triagers and the engineers as you have implied.

Pidgin is a great product. My reason for using Empathy is because it
integrates with Gnome better than Pidgin. That's an added feature. All
we are asking is for better usability.

-- 
empathy can't get roomlist (from irc.freenode.net)
https://bugs.launchpad.net/bugs/426795
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