Why is this so far back on the Roadmap? This is a serious problem with
Empathy. With it being the official IM client in Gnome and Ubuntu, it
needs to behave like people expect multi-protocol IM clients to behave,
and contact grouping is a feature that pretty much every other similar
program does. I am certain that there are a large number of people who
would switch from pidgin if this one issue was fixed.

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Support contact grouping (metacontacts)
https://bugs.launchpad.net/bugs/256478
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