In Lucid beta the coloured icon is definitively an improvement, but I
still miss messages unless I make Empathy use its own notification area
icon (which blinks). A few months ago I was told the Indication Applet
wasn't supposed to inform me directly of new messages; I should look at
it actively, rather than be informed passively — that is, see a blinking
icon in the corner of my eye. I'm glad I am not alone in having some
doubts about this ban on the blinking icon.

A practical example of the non-blinking icon not working is a situation
where the user is working on a computer in a bright environment. A text
editor or websites in the browser tend to use contrasting colours, and
the eyes focus on that area of the screen. The Indicator Applet by
design resides in the corner of my screen, and I don't really look at it
actively unless I need to check the status of something (networking,
keyboard layout, volume, time). If someone messages me whilst I'm not
looking at the screen, I miss the notification popup and overlook the
changed icon in the Indicator Applet.

-- 
empathy needs a persistent new message indicator 
https://bugs.launchpad.net/bugs/449260
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