So, the official word from Brother product managers is as follows. The short, over-simplified version is, they think it's a problem in the Ubuntu PrintManager and have no plans to change anything for my printer at least. Newer ones will probably not show the bug as they will use a simpler string.
>From what they describe, it does sound like the Ubuntu PrintManager needs a tweak on how it deals with long strings. On 2010-01-21 04:15 PM, Tom @ Brother wrote: >> We are researching the query that takes place after the device is created. >> >> As a test I created a print queue and pointed it to an IP address that was >> not active. In this case the properties dialog displayed correctly. Once I >> corrected the IP address and enabled the queue, the dialog jumped past the >> screen as described in the fault. >> >> We are reviewing the data capture to see what information Unbuntu is using >> via SNMP to get the consumable information. We have worked with other >> manufactures who use SNMP to get this type of information and so far we have >> not seen any problems with the strings coming out of their requests. >> >> For some reason the information being reported is reflecting the P/N for >> each consumable on a worldwide basis. Perhaps there is a process that is >> used to identify the region and then query the device via SNMP for the >> specific region. >> >> I will let you know once we determined the issue and have a recommendation. On 2010-01-26 09:45 AM, Tom @ Brother wrote: > Our official response... > > Although the PrintManager of Ubuntu is accessing the Printer MIB > (prtMarkerSuppliesDescription), it seems that the PrintManager isn't handling > the value correctly. The specification of the MIB is defined Max 255 strings > and in the case of the 9840 we come close to using up the max string space. > It would seem that the Unbuntu PrintManager should be able to handle at least > 255 bytes. > > Anyway, our newer printers like HL-3070 or HL-2170 are not designed to > specify the supply model number (too difficult to include country > localization) anymore for the MIB and it makes the wording shorter (Just > Black Toner, Cyan Toner, etc.). There are no plans to change the MFC-9840CDW > to this new format. -- Toner levels make the Printer Properties dialog too wide for my screen https://bugs.launchpad.net/bugs/487314 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
