You are right, I know neither.
My situation was the following:
A fresh install of Ubuntu 9.10 with a home partition from a former 
installation, but with ~/.config*, ~/.gnome*, ~/.compiz* completetly removed. 
>From this installation, when activating "normal" desktop effects, the shift 
>key stopped working. 
The solution of installing compizconfig-settings-manager and pressing "Reset to 
defaults" worked, but was complicated by the fact that I could not get 
administrator rights, because my password does include capital letters, for 
which I need the shift key...

So my conclusion was:
It is a configuration issue as you said, but one that comes from the standard 
Ubuntu configuration and not one that comes from a user messing around. With 
that in mind I thought that it should be easy (compared to other bugs) to fix. 
And I also thought that not being able to insert text with your keybord is a 
major problem for users.

So if I really have messed up the configuration myself then it is off
cause not easy to fix :-) and does not deserve a higher priority.

-- 
Shift key stops working in certain configuration
https://bugs.launchpad.net/bugs/246081
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