I have also encountered this bug and tried to nail it down. It seems
like the following files have been left:

/etc/passwd.lock
/etc/passwd+
/etc/shadow.lock

I renamed these files and now I can successfully create users again.

Out of curiosity, I checked what was in the passwd+ file, the result
was:

< guest:x:115:123:Guest,,,:/:/bin/bash
---
> guest:x:115:123:Guest,,,:/tmp/guest-home.t4xKqt:/bin/bash

...it seems like this was left from a (crashed/hung?) attempt to make a
guest session.

-- 
usermod fails: "cannot lock /etc/passwd"
https://bugs.launchpad.net/bugs/432964
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