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may have been fixed with some of the updates. It would help us a lot if
you could test it on a currently supported Ubuntu version. When you test
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apport-collect -p cups 310732 and your cups error log as described here:
https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS_error_log.
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/310732
Title:
Laserjet printing fails at cupsd/filter/ps2pdf
Status in cups package in Ubuntu:
Incomplete
Bug description:
When I print the printer dialog reports "Printer State:
/usr/lib/cups/filter/ps2pdf failed". This occurs with test page
(although ablank page is ejected when I do this) and with an image
printed from the image previewer. Also when I print from mutt (via
a2ps). This time I got a line down the centre of the page (as it was
attempting to put two pages into one, so that's the centre divider).
Sometimes a dialog appears saying things went wrong "Print error,
there was a problem processing document `(stdin)' (job xyz)" Clicking
Diagnose prints a testpage (blank as before) then hangs for alot of
debug output. Why is it running ps2pdf anyway?
Printer is a Laserjet 5M with PS simm, duplexer, >11MB memory.
Connected via ethernet (Jetdirect, port 9100). Printing from our
Windows laptop is fine. Printing from this PC was fine under Hardy.
I'm sure it used to work under Intrepid, but can;t be sure, nor when
it stopped working.
Other info:
From /var/log/messages
kernel: [273959.486568] type=1503 audit(1229980663.494:12):
operation="inode_permission" requested_mask="w::" denied_mask="w::" fsuid=0
name="/dev/ttyUSB0" pid=9688 profile="/usr/sbin/cupsd"
python: hp-toolbox(UI)[9756]: warning: Device not found
kernel: [274405.711084] type=1503 audit(1229981109.718:13):
operation="inode_permission" requested_mask="w::" denied_mask="w::" fsuid=0
name="/dev/ttyUSB0" pid=10190 profile="/usr/sbin/cupsd"
$ lsb_release -rd
Description: Ubuntu 8.10
Release: 8.10
$ apt-cache policy cups
cups:
Installed: 1.3.9-2ubuntu4
Candidate: 1.3.9-2ubuntu4
Version table:
*** 1.3.9-2ubuntu4 0
500 http://gb.archive.ubuntu.com intrepid-updates/main Packages
100 /var/lib/dpkg/status
1.3.9-2 0
500 http://gb.archive.ubuntu.com intrepid/main Packages
Error log attached - looks to have some sort of authentication problem?
Other info from the diagnose:
Page 1 (Scheduler not running?):
{'cups_connection_failure': False}
Page 2 (Choose printer):
{'cups_dest': <cups.Dest LaserPrinter (default)>,
'cups_instance': None,
'cups_queue': 'LaserPrinter',
'cups_queue_listed': True}
Page 3 (Check printer sanity):
{'cups_device_uri_scheme': u'socket',
'cups_printer_dict': {'device-uri': u'socket://192.168.7.10:9100',
'printer-info': u'HP LaserJet 5M',
'printer-is-shared': True,
'printer-location': u'Office',
'printer-make-and-model': u'HP LaserJet 5M Postscript
(recommended)',
'printer-state': 3,
'printer-state-message':
u'/usr/lib/cups/filter/pstopdf failed',
'printer-state-reasons': [u'none'],
'printer-type': 135252,
'printer-uri-supported':
u'ipp://localhost:631/printers/LaserPrinter'},
'cups_printer_remote': False,
'is_cups_class': False}
Page 4 (Check PPD sanity):
{'cups_printer_ppd_defaults': {u'General': {u'Duplex': u'DuplexNoTumble',
u'HPHalftone': u'Enhanced',
u'InputSlot': u'Lower',
u'ManualFeed': u'False',
u'PageRegion': u'A4',
u'PageSize': u'A4',
u'Resolution': u'600dpi',
u'Smoothing': u'Light'},
u'InstallableOptions':
{u'HPOption_500_Sheet_Tray': u'False',
u'HPOption_Duplexer':
u'True',
u'HPOption_Envelope_Feeder': u'False',
u'HPOption_Memory':
u'12Meg'}},
'cups_printer_ppd_valid': True,
'missing_pkgs_and_exes': ([], [])}
Page 5 (Local or remote?):
{'printer_is_remote': False}
Page 6 (Printer state reasons):
{'printer-state-message': u'/usr/lib/cups/filter/pstopdf failed',
'printer-state-reasons': [u'none']}
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