My /etc/modprobe.d/alsa-base.conf is empty. Still nada. Also, I think it's relevant: the issue was still happening when i changed distros: initially, I had Linux Mint and the issue kinda transferred over?
** Description changed: Dear Sirs or Madams, I am writing to tell you about an extremely devastating issue that has - been bothering throughout these couple of weeks. am reporting an issue + been bothering throughout these couple of weeks. I am reporting an issue where the internal audio hardware (speakers and headphone jack) is not detected on my ASUS laptop. The system consistently falls back to a "Dummy Output" device, and no sound is produced. I had it "fixed" a couple or times by a cold boot and installing a package with sudo apt install linux-oem-24.04, but it still returned to "Dummy Output" after a while. To provide system info: Laptop Model: ASUS Zenbook UX425QA Distribution: Ubuntu 24.04 (or based on it) Kernel Version Tested: 6.14.0-33-generic (also occurred on 6.14.0-1013-oem) Hardware Info (from lspci -k): 04:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Renoir Radeon High Definition Audio Controller - Kernel driver in use: snd_hda_intel + Kernel driver in use: snd_hda_intel 04:00.5 Multimedia controller: Advanced Micro Devices, Inc. [AMD] ACP/ACP3X/ACP6x Audio Coprocessor - Kernel driver in use: snd_rn_pci_acp3x + Kernel driver in use: snd_rn_pci_acp3x 04:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h/19h HD Audio Controller - Kernel driver in use: snd_hda_intel + Kernel driver in use: snd_hda_intel The primary issue seems to be that the snd_hda_intel driver fails to find the audio codec for the analog output device. The key error message in dmesg is: snd_hda_intel 0000:04:00.6: no codecs found! This is accompanied by a user-space error from WirePlumber, which fails to initialize the AMD Audio Co-Processor: wireplumber: SPA handle 'api.alsa.acp.device' could not be loaded; is it installed? wireplumber: Failed to create 'api.alsa.acp.device' device I have already taken many steps to resolve the issue, without success: - Updated the laptop's BIOS/UEFI to the newest version available from the ASUS support website. - Performed a full system update (apt update && apt upgrade). - Ensured the latest linux-firmware, sof-firmware, and alsa-ucm-conf packages are installed. - Tested both the OEM kernel and the newer generic HWE kernel provided by Ubuntu. The issue persists across all versions. - Removed any custom audio-related kernel boot parameters. The issue seems to be a driver-level incompatibility with this specific hardware implementation. I am happy to provide full dmesg logs, lspci -vvv output, or any other information required to help diagnose and resolve this bug. Thank you for your time and work on the Linux kernel. Sincerely, Vic (They/She) ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: alsa-base 1.0.25+dfsg-0ubuntu7 ProcVersionSignature: Ubuntu 6.14.0-33.33~24.04.1-generic 6.14.11 Uname: Linux 6.14.0-33-generic x86_64 ApportVersion: 2.28.1-0ubuntu3.8 Architecture: amd64 CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Wed Oct 8 21:51:25 2025 InstallationDate: Installed on 2025-09-22 (16 days ago) InstallationMedia: Ubuntu 24.04.3 LTS "Noble Numbat" - Release amd64 (20250805.1) MachineType: ASUSTeK COMPUTER INC. Zenbook UX425QA_UM425QA PackageArchitecture: all PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. SourcePackage: alsa-driver Symptom: audio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/18/2025 dmi.bios.release: 5.19 dmi.bios.vendor: American Megatrends International, LLC. dmi.bios.version: UX425QA.311 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX425QA dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.ec.firmware.release: 3.11 dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX425QA.311:bd02/18/2025:br5.19:efr3.11:svnASUSTeKCOMPUTERINC.:pnZenbookUX425QA_UM425QA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX425QA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku: dmi.product.family: Zenbook dmi.product.name: Zenbook UX425QA_UM425QA dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. modified.conffile..etc.modprobe.d.alsa-base.conf: - options snd-hda-intel single_cmd=1 - options snd-hda-intel probe_mask=1 - options snd-hda-intel model=basic + options snd-hda-intel single_cmd=1 + options snd-hda-intel probe_mask=1 + options snd-hda-intel model=basic mtime.conffile..etc.modprobe.d.alsa-base.conf: 2025-10-08T19:55:35.173860 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/2127117 Title: [Asus Zenbook UX425QA_UM425QA] No codecs found for the internal sound card, resulting in a 'Dummy Output' device. Status in alsa-driver package in Ubuntu: New Bug description: Dear Sirs or Madams, I am writing to tell you about an extremely devastating issue that has been bothering throughout these couple of weeks. I am reporting an issue where the internal audio hardware (speakers and headphone jack) is not detected on my ASUS laptop. The system consistently falls back to a "Dummy Output" device, and no sound is produced. I had it "fixed" a couple or times by a cold boot and installing a package with sudo apt install linux-oem-24.04, but it still returned to "Dummy Output" after a while. To provide system info: Laptop Model: ASUS Zenbook UX425QA Distribution: Ubuntu 24.04 (or based on it) Kernel Version Tested: 6.14.0-33-generic (also occurred on 6.14.0-1013-oem) Hardware Info (from lspci -k): 04:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Renoir Radeon High Definition Audio Controller Kernel driver in use: snd_hda_intel 04:00.5 Multimedia controller: Advanced Micro Devices, Inc. [AMD] ACP/ACP3X/ACP6x Audio Coprocessor Kernel driver in use: snd_rn_pci_acp3x 04:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h/19h HD Audio Controller Kernel driver in use: snd_hda_intel The primary issue seems to be that the snd_hda_intel driver fails to find the audio codec for the analog output device. The key error message in dmesg is: snd_hda_intel 0000:04:00.6: no codecs found! This is accompanied by a user-space error from WirePlumber, which fails to initialize the AMD Audio Co-Processor: wireplumber: SPA handle 'api.alsa.acp.device' could not be loaded; is it installed? wireplumber: Failed to create 'api.alsa.acp.device' device I have already taken many steps to resolve the issue, without success: - Updated the laptop's BIOS/UEFI to the newest version available from the ASUS support website. - Performed a full system update (apt update && apt upgrade). - Ensured the latest linux-firmware, sof-firmware, and alsa-ucm-conf packages are installed. - Tested both the OEM kernel and the newer generic HWE kernel provided by Ubuntu. The issue persists across all versions. - Removed any custom audio-related kernel boot parameters. The issue seems to be a driver-level incompatibility with this specific hardware implementation. I am happy to provide full dmesg logs, lspci -vvv output, or any other information required to help diagnose and resolve this bug. Thank you for your time and work on the Linux kernel. Sincerely, Vic (They/She) ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: alsa-base 1.0.25+dfsg-0ubuntu7 ProcVersionSignature: Ubuntu 6.14.0-33.33~24.04.1-generic 6.14.11 Uname: Linux 6.14.0-33-generic x86_64 ApportVersion: 2.28.1-0ubuntu3.8 Architecture: amd64 CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Wed Oct 8 21:51:25 2025 InstallationDate: Installed on 2025-09-22 (16 days ago) InstallationMedia: Ubuntu 24.04.3 LTS "Noble Numbat" - Release amd64 (20250805.1) MachineType: ASUSTeK COMPUTER INC. Zenbook UX425QA_UM425QA PackageArchitecture: all PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. SourcePackage: alsa-driver Symptom: audio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/18/2025 dmi.bios.release: 5.19 dmi.bios.vendor: American Megatrends International, LLC. dmi.bios.version: UX425QA.311 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX425QA dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.ec.firmware.release: 3.11 dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX425QA.311:bd02/18/2025:br5.19:efr3.11:svnASUSTeKCOMPUTERINC.:pnZenbookUX425QA_UM425QA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX425QA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku: dmi.product.family: Zenbook dmi.product.name: Zenbook UX425QA_UM425QA dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. modified.conffile..etc.modprobe.d.alsa-base.conf: options snd-hda-intel single_cmd=1 options snd-hda-intel probe_mask=1 options snd-hda-intel model=basic mtime.conffile..etc.modprobe.d.alsa-base.conf: 2025-10-08T19:55:35.173860 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/2127117/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : [email protected] Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
