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apport-collect 2111500
** Package changed: ubuntu => alsa-driver (Ubuntu)
** Changed in: alsa-driver (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/2111500
Title:
Builtin sound speakers and audio jack is not working in 24.04.2 LTS
Status in alsa-driver package in Ubuntu:
Incomplete
Bug description:
Dear Ubuntu Support!
A few months ago after an official update the sound on my laptop was not
working at all.
I have completely reinstalled, using Ubuntu 24.04.2 LTS and during the
install, sound was working, but the first time I connected to WiFi and accepted
the builtin "Software Updater" recommended update, it went wrong again. No
sound at all. Via Bluetooth headset it is still working.
In Settings->Sound Output section, the "Output Device" is "Dummy
Output". Of course not working by clicking Test button next to it. It
should be "Family 17h/19h HD Audio Controller".
I think the problem is: There should be linux-modules-
extra-6.11.0-26-generic under /lib/modules/ folder. But I can see only
module without "extra". I have seen some info on internet, that kernel
modules are shipped in two packages, normal and extra. Most of the
sound driver modules are shipped in the extra.
I could not install the module, so I can not verify this assumption. (Kernel
downgrade also works, but I have not tried.)
I still have a faulty laptop sound. I can not solve this issue.
I have found the most helpful discussion here:
https://superuser.com/questions/1816355/how-to-install-sound-driver-
on-ubuntu-20-04
BTW: During 24.04.2 install I had to disable WiFi, otherwise it was failing
without Error message, I could see only some segfault from Python3.10. But this
is another bug.
Best Regards,
Gabor
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