Public bug reported:
At seemingly random times, averaging maybe around once every 8 hours, my
external monitor will completely freeze. Nothing changes on the display,
including the mouse pointer. The rest of the computer continues working
normally. Unplugging and replugging the HDMI connection cable fixes the
issue until the next time it freezes.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.11.0-21.21~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-21-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.fabric-imex-mgmt:
DeviceFileMinor: 4323
DeviceFileMode: 256
DeviceFileModify: 1
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 550.120 Fri Sep 13 10:10:01
UTC 2024
GCC version:
ApportVersion: 2.28.1-0ubuntu3.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 17 15:30:01 2025
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
DkmsStatus: virtualbox/7.0.16, 6.11.0-21-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Raptor Lake-S UHD Graphics [8086:a788] (rev 04) (prog-if 00
[VGA controller])
Subsystem: Hewlett-Packard Company Raptor Lake-S UHD Graphics [103c:8bab]
NVIDIA Corporation AD107M [GeForce RTX 4060 Max-Q / Mobile] [10de:28e0] (rev
a1) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company AD107M [GeForce RTX 4060 Max-Q / Mobile]
[103c:8bab]
InstallationDate: Installed on 2025-04-16 (1 days ago)
InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
MachineType: HP OMEN by HP Gaming Laptop 16-wf0xxx
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-21-generic
root=UUID=90df2214-7729-4bdf-8628-4dedbe48bfe8 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/29/2024
dmi.bios.release: 15.21
dmi.bios.vendor: Insyde
dmi.bios.version: F.21
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8BAB
dmi.board.vendor: HP
dmi.board.version: 76.53
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 76.53
dmi.modalias:
dmi:bvnInsyde:bvrF.21:bd05/29/2024:br15.21:efr76.53:svnHP:pnOMENbyHPGamingLaptop16-wf0xxx:pvrType1ProductConfigId:rvnHP:rn8BAB:rvr76.53:cvnHP:ct10:cvrChassisVersion:skuA7QR7UA#ABA:
dmi.product.family: 103C_5335M7 HP OMEN
dmi.product.name: OMEN by HP Gaming Laptop 16-wf0xxx
dmi.product.sku: A7QR7UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1
** Affects: xorg (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble ubuntu
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https://bugs.launchpad.net/bugs/2107597
Title:
External monitor freezes intermittently
Status in xorg package in Ubuntu:
New
Bug description:
At seemingly random times, averaging maybe around once every 8 hours,
my external monitor will completely freeze. Nothing changes on the
display, including the mouse pointer. The rest of the computer
continues working normally. Unplugging and replugging the HDMI
connection cable fixes the issue until the next time it freezes.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.11.0-21.21~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-21-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.fabric-imex-mgmt:
DeviceFileMinor: 4323
DeviceFileMode: 256
DeviceFileModify: 1
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 550.120 Fri Sep 13 10:10:01
UTC 2024
GCC version:
ApportVersion: 2.28.1-0ubuntu3.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Apr 17 15:30:01 2025
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
DkmsStatus: virtualbox/7.0.16, 6.11.0-21-generic, x86_64: installed
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Raptor Lake-S UHD Graphics [8086:a788] (rev 04) (prog-if
00 [VGA controller])
Subsystem: Hewlett-Packard Company Raptor Lake-S UHD Graphics [103c:8bab]
NVIDIA Corporation AD107M [GeForce RTX 4060 Max-Q / Mobile] [10de:28e0] (rev
a1) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company AD107M [GeForce RTX 4060 Max-Q /
Mobile] [103c:8bab]
InstallationDate: Installed on 2025-04-16 (1 days ago)
InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64
(20250215)
MachineType: HP OMEN by HP Gaming Laptop 16-wf0xxx
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-21-generic
root=UUID=90df2214-7729-4bdf-8628-4dedbe48bfe8 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/29/2024
dmi.bios.release: 15.21
dmi.bios.vendor: Insyde
dmi.bios.version: F.21
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8BAB
dmi.board.vendor: HP
dmi.board.version: 76.53
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 76.53
dmi.modalias:
dmi:bvnInsyde:bvrF.21:bd05/29/2024:br15.21:efr76.53:svnHP:pnOMENbyHPGamingLaptop16-wf0xxx:pvrType1ProductConfigId:rvnHP:rn8BAB:rvr76.53:cvnHP:ct10:cvrChassisVersion:skuA7QR7UA#ABA:
dmi.product.family: 103C_5335M7 HP OMEN
dmi.product.name: OMEN by HP Gaming Laptop 16-wf0xxx
dmi.product.sku: A7QR7UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.17-2build1
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