Public bug reported:
Screen randomly freezes. I can move the mouse but not click on anything.
Works again after a hard reset.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.11.0-19.19~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-19-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.3
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Mar 6 10:50:28 2025
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Several times a week
GpuHangReproducibility: I don't know
GpuHangStarted: Within the last few days
GraphicsCard:
Intel Corporation UHD Graphics 615 [8086:591c] (rev 02) (prog-if 00 [VGA
controller])
Subsystem: Hewlett-Packard Company UHD Graphics 615 [103c:8503]
InstallationDate: Installed on 2025-03-04 (3 days ago)
InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64 (20250215)
MachineType: HP HP Spectre Folio Convertible 13-ak0xxx
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-19-generic
root=UUID=0e676183-6337-4999-ab0c-a52981395402 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/01/2020
dmi.bios.release: 15.40
dmi.bios.vendor: Insyde
dmi.bios.version: F.40
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8503
dmi.board.vendor: HP
dmi.board.version: 14.54
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 14.54
dmi.modalias:
dmi:bvnInsyde:bvrF.40:bd12/01/2020:br15.40:efr14.54:svnHP:pnHPSpectreFolioConvertible13-ak0xxx:pvrType1ProductConfigId:rvnHP:rn8503:rvr14.54:cvnHP:ct31:cvrChassisVersion:sku4TL67UA#ABA:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre Folio Convertible 13-ak0xxx
dmi.product.sku: 4TL67UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1
** Affects: xorg (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug freeze noble ubuntu
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/2101078
Title:
Xorg freeze
Status in xorg package in Ubuntu:
New
Bug description:
Screen randomly freezes. I can move the mouse but not click on
anything. Works again after a hard reset.
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.11.0-19.19~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-19-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.3
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Mar 6 10:50:28 2025
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Several times a week
GpuHangReproducibility: I don't know
GpuHangStarted: Within the last few days
GraphicsCard:
Intel Corporation UHD Graphics 615 [8086:591c] (rev 02) (prog-if 00 [VGA
controller])
Subsystem: Hewlett-Packard Company UHD Graphics 615 [103c:8503]
InstallationDate: Installed on 2025-03-04 (3 days ago)
InstallationMedia: Ubuntu 24.04.2 LTS "Noble Numbat" - Release amd64
(20250215)
MachineType: HP HP Spectre Folio Convertible 13-ak0xxx
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-19-generic
root=UUID=0e676183-6337-4999-ab0c-a52981395402 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/01/2020
dmi.bios.release: 15.40
dmi.bios.vendor: Insyde
dmi.bios.version: F.40
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8503
dmi.board.vendor: HP
dmi.board.version: 14.54
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 14.54
dmi.modalias:
dmi:bvnInsyde:bvrF.40:bd12/01/2020:br15.40:efr14.54:svnHP:pnHPSpectreFolioConvertible13-ak0xxx:pvrType1ProductConfigId:rvnHP:rn8503:rvr14.54:cvnHP:ct31:cvrChassisVersion:sku4TL67UA#ABA:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre Folio Convertible 13-ak0xxx
dmi.product.sku: 4TL67UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1~ubuntu0.24.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.8-1ubuntu1~24.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.17-2build1
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