Public bug reported:
After upgrading 24.04 to 24.10, external HDMI did not work anymore on Predator
Helios Neo 16 laptop (no signal at all).
Found in settings that display driver has been switched to "X.Org X Server -
Nouveau display driver" automatically during upgrade. Reverted back to "NVIDIA
driver metapackage nvidia-driver-560 (propietary)" and external HDMI came back
to live. IIRC 24.04 also used the propietary one by default
--> look like the new driver does not support nvidia graphics cards
fully on predator laptop series.
ProblemType: Bug
DistroRelease: Ubuntu 24.10
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.11.0-9.9-generic 6.11.0
Uname: Linux 6.11.0-9-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.fabric-imex-mgmt:
DeviceFileMinor: 4323
DeviceFileMode: 256
DeviceFileModify: 1
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 560.35.03 Fri Aug 16 21:39:15
UTC 2024
GCC version:
ApportVersion: 2.30.0-0ubuntu4
Architecture: amd64
BootLog: Error: [Errno 13] Keine Berechtigung: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Nov 1 20:08:43 2024
DistUpgraded: 2024-11-01 19:44:38,723 DEBUG Running PostInstallScript:
'/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: oracular
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Raptor Lake-S UHD Graphics [8086:a788] (rev 04) (prog-if 00
[VGA controller])
Subsystem: Acer Incorporated [ALI] Device [1025:170f]
NVIDIA Corporation AD106M [GeForce RTX 4070 Max-Q / Mobile] [10de:2860] (rev
a1) (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] Device [1025:170f]
InstallationDate: Installed on 2024-09-06 (56 days ago)
InstallationMedia: Ubuntu 24.04.1 LTS "Noble Numbat" - Release amd64
(20240827.1)
MachineType: Acer Predator PHN16-71
ProcEnviron:
LANG=de_DE.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-9-generic
root=UUID=1d90e851-4623-4ed6-b855-ca641935c925 ro quiet splash
crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M
vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to oracular on 2024-11-01 (0 days ago)
dmi.bios.date: 11/14/2023
dmi.bios.release: 1.15
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: V1.15
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Compass_RTX
dmi.board.vendor: RPL
dmi.board.version: V1.15
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 1.5
dmi.modalias:
dmi:bvnINSYDECorp.:bvrV1.15:bd11/14/2023:br1.15:efr1.5:svnAcer:pnPredatorPHN16-71:pvrV1.15:rvnRPL:rnCompass_RTX:rvrV1.15:cvnAcer:ct10:cvrChassisVersion:sku0000000000000000:
dmi.product.family: Predator Helios Neo 16
dmi.product.name: Predator PHN16-71
dmi.product.sku: 0000000000000000
dmi.product.version: V1.15
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.3-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.13-2ubuntu1.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-3ubuntu1
** Affects: xorg (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug oracular ubuntu wayland-session
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Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/2086484
Title:
External HDMI does not work after dist upgrade
Status in xorg package in Ubuntu:
New
Bug description:
After upgrading 24.04 to 24.10, external HDMI did not work anymore on
Predator Helios Neo 16 laptop (no signal at all).
Found in settings that display driver has been switched to "X.Org X Server -
Nouveau display driver" automatically during upgrade. Reverted back to "NVIDIA
driver metapackage nvidia-driver-560 (propietary)" and external HDMI came back
to live. IIRC 24.04 also used the propietary one by default
--> look like the new driver does not support nvidia graphics cards
fully on predator laptop series.
ProblemType: Bug
DistroRelease: Ubuntu 24.10
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.11.0-9.9-generic 6.11.0
Uname: Linux 6.11.0-9-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.fabric-imex-mgmt:
DeviceFileMinor: 4323
DeviceFileMode: 256
DeviceFileModify: 1
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 560.35.03 Fri Aug 16
21:39:15 UTC 2024
GCC version:
ApportVersion: 2.30.0-0ubuntu4
Architecture: amd64
BootLog: Error: [Errno 13] Keine Berechtigung: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Nov 1 20:08:43 2024
DistUpgraded: 2024-11-01 19:44:38,723 DEBUG Running PostInstallScript:
'/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: oracular
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Raptor Lake-S UHD Graphics [8086:a788] (rev 04) (prog-if
00 [VGA controller])
Subsystem: Acer Incorporated [ALI] Device [1025:170f]
NVIDIA Corporation AD106M [GeForce RTX 4070 Max-Q / Mobile] [10de:2860] (rev
a1) (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] Device [1025:170f]
InstallationDate: Installed on 2024-09-06 (56 days ago)
InstallationMedia: Ubuntu 24.04.1 LTS "Noble Numbat" - Release amd64
(20240827.1)
MachineType: Acer Predator PHN16-71
ProcEnviron:
LANG=de_DE.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-9-generic
root=UUID=1d90e851-4623-4ed6-b855-ca641935c925 ro quiet splash
crashkernel=2G-4G:320M,4G-32G:512M,32G-64G:1024M,64G-128G:2048M,128G-:4096M
vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to oracular on 2024-11-01 (0 days ago)
dmi.bios.date: 11/14/2023
dmi.bios.release: 1.15
dmi.bios.vendor: INSYDE Corp.
dmi.bios.version: V1.15
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Compass_RTX
dmi.board.vendor: RPL
dmi.board.version: V1.15
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 1.5
dmi.modalias:
dmi:bvnINSYDECorp.:bvrV1.15:bd11/14/2023:br1.15:efr1.5:svnAcer:pnPredatorPHN16-71:pvrV1.15:rvnRPL:rnCompass_RTX:rvrV1.15:cvnAcer:ct10:cvrChassisVersion:sku0000000000000000:
dmi.product.family: Predator Helios Neo 16
dmi.product.name: Predator PHN16-71
dmi.product.sku: 0000000000000000
dmi.product.version: V1.15
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.122-1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.2.3-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.13-2ubuntu1.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.17-3ubuntu1
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