Public bug reported:
[Impact]
No display is shown after booting the machine.
[Reproduce]
1. connect a monitor to the machine and boot it.
2. ssh into the machine and check the display using the following commands:
$ export DISPLAY=":0.0"
$ xrandr
[Fail rate]
5/5 (100% failure rate)
[Expected result]
Screen 0: minimum 320 x 200, current 1024 x 768, maximum 16384 x 16384
DP-1 disconnected primary (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
DP-2 disconnected (normal left inverted right x axis y axis)
HDMI-2 disconnected (normal left inverted right x axis y axis)
DP-3 disconnected (normal left inverted right x axis y axis)
HDMI-3 disconnected (normal left inverted right x axis y axis)
[Actual result]
Authorization required, but no authorization protocol specified
Can't open display :0.0
[Additional information]
https://certification.canonical.com/hardware/201912-27623/
https://certification.canonical.com/hardware/202005-27944/
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.8.0-48.48-generic 6.8.12
Uname: Linux 6.8.0-48-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.1
Architecture: amd64
BootLog:
CasperMD5CheckResult: pass
CloudArchitecture: x86_64
CloudID: maas
CloudName: maas
CloudPlatform: maas
CloudSubPlatform: seed-dir (http://10.102.160.2:5248/MAAS/metadata/)
Date: Wed Oct 23 14:10:39 2024
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
DkmsStatus: fwts-efi-runtime-dkms/24.09.00: added
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation CometLake-S GT2 [UHD Graphics 630] [8086:9bc8] (prog-if 00
[VGA controller])
Subsystem: Dell CometLake-S GT2 [UHD Graphics 630] [1028:09aa]
InstallationDate: Installed on 2024-05-31 (145 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 413c:2107 Dell Computer Corp. KB212-B Quiet Key Keyboard
Bus 001 Device 003: ID 0781:5530 SanDisk Corp. Cruzer
Bus 001 Device 004: ID 0cf3:e007 Qualcomm Atheros Communications
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
MachineType: Dell Inc. Precision 3440
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-48-generic
root=UUID=696f0fb9-b9c8-410a-abed-8efe16d0560a ro
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/31/2020
dmi.bios.release: 1.0
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.0
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.0.0:bd03/31/2020:br1.0:svnDellInc.:pnPrecision3440:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct3:cvr:sku09AA:
dmi.product.family: Precision
dmi.product.name: Precision 3440
dmi.product.sku: 09AA
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.120-2build1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.0.9-0ubuntu0.2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1
** Affects: xorg (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug corruption noble ubuntu
** Attachment added: "201912_27623_journal_log.txt"
https://bugs.launchpad.net/bugs/2085404/+attachment/5831009/+files/201912_27623_journal_log.txt
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Touch seeded packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/2085404
Title:
No display after booting
Status in xorg package in Ubuntu:
New
Bug description:
[Impact]
No display is shown after booting the machine.
[Reproduce]
1. connect a monitor to the machine and boot it.
2. ssh into the machine and check the display using the following commands:
$ export DISPLAY=":0.0"
$ xrandr
[Fail rate]
5/5 (100% failure rate)
[Expected result]
Screen 0: minimum 320 x 200, current 1024 x 768, maximum 16384 x 16384
DP-1 disconnected primary (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
DP-2 disconnected (normal left inverted right x axis y axis)
HDMI-2 disconnected (normal left inverted right x axis y axis)
DP-3 disconnected (normal left inverted right x axis y axis)
HDMI-3 disconnected (normal left inverted right x axis y axis)
[Actual result]
Authorization required, but no authorization protocol specified
Can't open display :0.0
[Additional information]
https://certification.canonical.com/hardware/201912-27623/
https://certification.canonical.com/hardware/202005-27944/
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: xorg 1:7.7+23ubuntu3
ProcVersionSignature: Ubuntu 6.8.0-48.48-generic 6.8.12
Uname: Linux 6.8.0-48-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.1
Architecture: amd64
BootLog:
CasperMD5CheckResult: pass
CloudArchitecture: x86_64
CloudID: maas
CloudName: maas
CloudPlatform: maas
CloudSubPlatform: seed-dir (http://10.102.160.2:5248/MAAS/metadata/)
Date: Wed Oct 23 14:10:39 2024
DistUpgraded: Fresh install
DistroCodename: noble
DistroVariant: ubuntu
DkmsStatus: fwts-efi-runtime-dkms/24.09.00: added
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation CometLake-S GT2 [UHD Graphics 630] [8086:9bc8] (prog-if 00
[VGA controller])
Subsystem: Dell CometLake-S GT2 [UHD Graphics 630] [1028:09aa]
InstallationDate: Installed on 2024-05-31 (145 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 413c:2107 Dell Computer Corp. KB212-B Quiet Key
Keyboard
Bus 001 Device 003: ID 0781:5530 SanDisk Corp. Cruzer
Bus 001 Device 004: ID 0cf3:e007 Qualcomm Atheros Communications
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
MachineType: Dell Inc. Precision 3440
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.8.0-48-generic
root=UUID=696f0fb9-b9c8-410a-abed-8efe16d0560a ro
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/31/2020
dmi.bios.release: 1.0
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.0
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.0.0:bd03/31/2020:br1.0:svnDellInc.:pnPrecision3440:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct3:cvr:sku09AA:
dmi.product.family: Precision
dmi.product.name: Precision 3440
dmi.product.sku: 09AA
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.120-2build1
version.libgl1-mesa-dri: libgl1-mesa-dri 24.0.9-0ubuntu0.2
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.12-1ubuntu1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:22.0.0-1build1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.17-2build1
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