This bug was fixed in the package software-properties - 0.99.32
---------------
software-properties (0.99.32) lunar; urgency=medium
[ Nathan Pratta Teodosio ]
* Disable the Ubuntu Pro UI with an explanation when not connected
(lp: #2004634)
* Catch exceptions to wait (lp: #2003996)
* Initialize pin as empty string (lp: #2004245)
-- Sebastien Bacher <seb...@ubuntu.com> Thu, 02 Feb 2023 15:37:06
+0100
** Changed in: software-properties (Ubuntu)
Status: Fix Committed => Fix Released
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https://bugs.launchpad.net/bugs/2004634
Title:
Disable Ubuntu Pro registration when not online
Status in software-properties package in Ubuntu:
Fix Released
Status in software-properties source package in Bionic:
Fix Committed
Status in software-properties source package in Focal:
Fix Committed
Status in software-properties source package in Jammy:
Fix Committed
Bug description:
* Impact
The current UI allows the user to try to register to Ubuntu Pro even
when the system isn't online, which eventually leads to an error since
the client fails to contact the server. The updated design disable the
registration UI in those cases and inform the user they need to get
online to be able to register which is a better experience.
* Test Case
- ensure that the machine isn't attached to ubuntu pro (otherwise the screen
would not be displayed) and is online
$ pro status
and `$ pro detach` if needed
- disconnect the system, using for example the top panel indicator
- start software-properties-gtk and select the Ubuntu Pro tab
- click 'Enable Ubuntu Pro'
- The dialog controls should be disabled and a string 'Unable to
connect to Ubuntu Pro servers. Check your internet connection.'
displayed at the bottom
- reconnect the system
- the dialog control should become active and the label be removed
- register to Ubuntu Pro, that should be working
* Regression potential
If the connectivity check was wrong or not reliable it could be that
the dialog controls would be disabled even if the system is online, or
that it would fail to detect that the system isn't connected and let
the user try to register anyway.
The change also adds a new translatable string. Since currently we
don't include translations for that new UI it isn't really a
regression. We still plan to fix that by the next languagepack update.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/software-properties/+bug/2004634/+subscriptions
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