Thank you for taking the time to report this bug and helping to make
Ubuntu better. I watched the video and that was helpful. I was able to
reproduce it on Ubuntu 22.10, but the issue is not that apport-cli
hangs. It just waits for you to enter your password while still printing
dots. So I will rephrase this bug report that the UI is bad/misleading.
Solution: Enter your password and press enter. Then apport-cli will
continue. You might be asked multiple times for your password.
** Changed in: apport (Ubuntu)
Status: Confirmed => Triaged
** Summary changed:
- apport-cli hangs during prompt for authentication password
+ apport-cli prints dots while waiting for password input
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https://bugs.launchpad.net/bugs/1504663
Title:
apport-cli prints dots while waiting for password input
Status in apport package in Ubuntu:
Triaged
Bug description:
Summary
=======
apport-cli might ask the user to authenticate:
```
Authentication is required to collect system information for this problem
report
Authenticating as: <the install full user name>,,, (<the install user>)
Password:
```
But it still continues to print a dot every second or so. This
confuses the user thinking that apport-cli is still doing something
and then not entering the password.
Solution / Workaround
=====================
Enter your password and press enter. Then apport-cli will continue.
You might be asked multiple times for your password.
Original bug report
===================
After a fresh install of Ubuntu Server 15.04 on an HP Pavilion 15-f039wv
laptop, I wanted to report an installation bug. In the newly installed server
I ran the command:
apport-bug debian-installer
(https://wiki.ubuntu.com/Bugs/FindRightPackage says to use debian-installer
as the package name for this situation)
It produced the following output (lines of only minus signs not included):
------------------------------------------------------------
*** Collecting problem information
The collected information can be sent to the developers to improve the
application. This might take a few minutes.
..dpkg-query: no packages found matching debian-installer
....==== AUTHENTICATING FOR com.ubuntu.apport.root-info ===
Authentication is required to collect system information for this problem
report
Authenticating as: <the install full user name>,,, (<the install user>)
Password:
..........................................................................................................................................................
.............................................................................................................................................................................
------------------------------------------------------------
where <the install full user name> and <the install user> were values I
entered during the install and were for the user I was logged in as at the time
of running the command, although the actual values are redacted for this public
bug report.
There were a total of 32 lines of period on a 17-inch display, more than 5440
periods, that were regularly displayed over more than 40 minutes.
I finally hit Ctl-C, and got the additional messages (lines of only minus
signs not included):
------------------------------------------------------------
==== AUTHENTICATION FOR com.ubuntu.apport.root-info ===
Authentication is required to collect system information for this problem
report
Authenticating as: <the install full user name>,,, (<the install user>)
Password:
------------------------------------------------------------
This time the blinking cursor waited after the "Password: " prompt.
Not knowing (or being able to find in man pages) what kind of password
I should use, I again pressed Ctl-C, which produced the following
messages (lines of only minus signs not included):
------------------------------------------------------------
Exception ignored in <module 'threading' from
'/usr/lib/python3.4/threading.py'>
Traceback (most recent call last):
File "/usr/lib/python3.4/threading.py", line1294, in _shutdown
t.join()
File "/usr/lib/python3.4/threading.py", line 1060, in join
self._wait_for_tstate_lock()
File "/usr/lib/python3.4/threading.py", line 1076, in _wait_for_tstate_lock
elif lock.acquire(block, timeout):
Keyboard Interrupt
------------------------------------------------------------
Where "<module 'threading' from '/usr/lib/python3.4/threading.py'>" is
what was actually displayed.
This terminated my apport-bug command and returned to the command
prompt.
I subsequently submitted the bug through the Launchpad web interface.
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