If you can still move the mouse then Xorg hasn't crashed, but gnome- shell has.
Next time the problem happens, please: 1. Wait 10 seconds. 2. Reboot. 3. Run: journalctl -b-1 > prevboot.txt 4. Attach the resulting text file here. 5. Also follow these instructions to report any recent crashes: https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment ** Package changed: xorg (Ubuntu) => ubuntu ** Changed in: ubuntu Status: New => Incomplete ** Summary changed: - Xorg freezes in the lock screen + Screen freezes in the lock screen ** Tags added: amdgpu -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1939013 Title: Screen freezes in the lock screen Status in Ubuntu: Incomplete Bug description: When locking my screen, I often get the lock screen that freezes. I am able to move my mouse but I can't interact with anything on the screen. After "smashing" my keyboard (I press enter/space) sometimes the screen locks out and I can type my password to login into my system again. When I can't I have to reboot my system. This seems to have started a few weeks ago on hirsute hippo and unfortunately, I can't find a pattern to reproduce this issue. ProblemType: Bug DistroRelease: Ubuntu 21.04 Package: xorg 1:7.7+22ubuntu1 ProcVersionSignature: Ubuntu 5.11.0-25.27-generic 5.11.22 Uname: Linux 5.11.0-25-generic x86_64 ApportVersion: 2.20.11-0ubuntu65.1 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: unknown CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Thu Aug 5 13:22:57 2021 DistUpgraded: 2021-04-25 18:27:30,739 DEBUG Running PostInstallScript: './xorg_fix_proprietary.py' DistroCodename: hirsute DistroVariant: ubuntu ExtraDebuggingInterest: Yes, if not too technical GpuHangFrequency: Several times a week GpuHangReproducibility: Seems to happen randomly GpuHangStarted: Within the last week or two GraphicsCard: Advanced Micro Devices, Inc. [AMD/ATI] Navi 14 [Radeon RX 5500/5500M / Pro 5500M] [1002:7340] (rev c5) (prog-if 00 [VGA controller]) Subsystem: Gigabyte Technology Co., Ltd Navi 14 [Radeon RX 5500/5500M / Pro 5500M] [1458:231b] InstallationDate: Installed on 2020-12-02 (245 days ago) InstallationMedia: Ubuntu 20.10 "Groovy Gorilla" - Release amd64 (20201022) MachineType: Gigabyte Technology Co., Ltd. B550 AORUS PRO AC ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.11.0-25-generic root=UUID=2bdda2d4-5abf-479e-9c59-d1a8cf5a01b9 ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: Upgraded to hirsute on 2021-04-25 (101 days ago) dmi.bios.date: 05/14/2020 dmi.bios.release: 5.17 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F1 dmi.board.asset.tag: Default string dmi.board.name: B550 AORUS PRO AC dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: Default string dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF1:bd05/14/2020:br5.17:svnGigabyteTechnologyCo.,Ltd.:pnB550AORUSPROAC:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnB550AORUSPROAC:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring: dmi.product.family: Default string dmi.product.name: B550 AORUS PRO AC dmi.product.sku: Default string dmi.product.version: Default string dmi.sys.vendor: Gigabyte Technology Co., Ltd. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.105-3~21.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 21.0.1-2 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.xserver-xorg-core: xserver-xorg-core 2:1.20.11-1ubuntu1.1 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200714-1ubuntu1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-1 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1939013/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
