Hello, thanks for your response. I am not on PC now. I can upload log.txt tomorrow I guess.
For the first question I tried both inputs and they do not work. The PC's and also the headphone's. Well, for the second question actually I do not choose any of them. Because the sound also gone if I choose any of them. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1930305 Title: [Inspiron 5537, Realtek ALC3223, Black Headphone Out] No sound at all Status in alsa-driver package in Ubuntu: New Bug description: Hello, So I use Ubuntu 20.04 LTS for a month. Firstly thank you for such a good and progressive operating system. Here is the problem: Normally, sound works perfectly when the output device is speakers. It is also works when I plugged in the headphone on PC when the system is on. However whenever I try to plug in the headphone when the system is locked (on locked screen) the headphone does not work anymore even I restart. But it works when I try to plug in it when the lock screen is not active on next day. It is not working right now. The list of Output Devices in the Settings: - Speakers - Built-in Audio - Headphones - Built-in Audio When I select headphones, the sound is gone at all. Also yes, I tried to use headphone on another devices and they work perfectly. I will put all informations that you might want. Please let me know if you need more information. I am also not sure if I chose the right output device. Thank you. Release: Ubuntu 20.04.2 LTS ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.8.0-53.60~20.04.1-generic 5.8.18 Uname: Linux 5.8.0-53-generic x86_64 NonfreeKernelModules: wl ApportVersion: 2.20.11-0ubuntu27.18 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: oldner 3424 F.... pulseaudio /dev/snd/controlC1: oldner 3424 F.... pulseaudio /dev/snd/pcmC1D0c: oldner 3424 F...m pulseaudio /dev/snd/pcmC1D0p: oldner 3424 F...m pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Mon May 31 20:29:49 2021 InstallationDate: Installed on 2021-05-26 (4 days ago) InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_DevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: oldner 3424 F.... pulseaudio /dev/snd/controlC1: oldner 3424 F.... pulseaudio /dev/snd/pcmC1D0c: oldner 3424 F...m pulseaudio /dev/snd/pcmC1D0p: oldner 3424 F...m pulseaudio Symptom_Jack: Black Headphone Out, Left Symptom_Type: No sound at all Title: [Inspiron 5537, Realtek ALC3223, Black Headphone Out, Left] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/27/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: A12 dmi.board.name: 05VVC5 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 8 dmi.chassis.vendor: Dell Inc. dmi.chassis.version: A12 dmi.ec.firmware.release: 1.1 dmi.modalias: dmi:bvnDellInc.:bvrA12:bd05/27/2019:efr1.1:svnDellInc.:pnInspiron5537:pvrA12:rvnDellInc.:rn05VVC5:rvrA00:cvnDellInc.:ct8:cvrA12: dmi.product.family: 00 dmi.product.name: Inspiron 5537 dmi.product.sku: Inspiron 5537 dmi.product.version: A12 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1930305/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
