I think best is that you go through all applicable parts of
https://wiki.ubuntu.com/DebuggingPrintingProblems
Especially I need
- How is your printer connected (USB, network)
- All info about the healthiness of the connection (see the USB and network
connection sections)
- The PPD file(s) of your print queues (in /etc/cups/ppd/)
- Thew CUPS error_log (in debug mode) from an execution of a print job
- Input files you tried to print without success
The output of the command
driverless
(to see whether there are alternative approaches to use the printer)
Please attach all logs, files, ... one by one, do not compress them and
do not package them together (so one can navigate through everything of
the bug report inside the browser).
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1891987
Title:
epson stylus photo rx560 is detected, added, but when printing, task
is ending up immediatelly with success
Status in cups package in Ubuntu:
Incomplete
Bug description:
Tried with both manufacturer and gutenprint driver:
1. plug an epson stylus photo rx560 via usb
2. add the driver (manufacturer first, retried with gutenprint) autodetected
our gtk ubuntu specific application.
3. Tried to print with multiple apps: the task is queued and then immediately
terminated with success. Nothing is printed.
$ lsmod | grep usb
usb_storage 77824 1 uas
usblp 24576 0
btusb 57344 0
btrtl 24576 1 btusb
btbcm 16384 1 btusb
btintel 24576 1 btusb
bluetooth 581632 31 btrtl,btintel,btbcm,bnep,btusb,rfcomm
usbhid 57344 0
hid 131072 2 usbhid,hid_generic
Logs when adding the printer:
$ tail -f /var/log/syslog
Aug 18 09:36:00 casanier kernel: [ 2570.342143] usb 1-1: new high-speed USB
device number 10 using xhci_hcd
Aug 18 09:36:00 casanier kernel: [ 2570.501144] usb 1-1: New USB device
found, idVendor=04b8, idProduct=0827, bcdDevice= 1.00
Aug 18 09:36:00 casanier kernel: [ 2570.501150] usb 1-1: New USB device
strings: Mfr=1, Product=2, SerialNumber=3
Aug 18 09:36:00 casanier kernel: [ 2570.501154] usb 1-1: Product: USB2.0
MFP(Hi-Speed)
Aug 18 09:36:00 casanier kernel: [ 2570.501157] usb 1-1: Manufacturer: EPSON
Aug 18 09:36:00 casanier kernel: [ 2570.501159] usb 1-1: SerialNumber:
LH1010609180813040
Aug 18 09:36:00 casanier kernel: [ 2570.514421] usblp 1-1:1.1: usblp0: USB
Bidirectional printer dev 10 if 1 alt 0 proto 2 vid 0x04B8 pid 0x0827
Aug 18 09:36:00 casanier kernel: [ 2570.516384] usb-storage 1-1:1.2: USB Mass
Storage device detected
Aug 18 09:36:00 casanier kernel: [ 2570.516676] scsi host5: usb-storage
1-1:1.2
Aug 18 09:36:00 casanier systemd[1]: Started Configure Plugged-In Printer.
Aug 18 09:36:00 casanier udev-configure-printer: add usb-001-010
Aug 18 09:36:00 casanier udev-configure-printer: device devpath is
/devices/pci0000:00/0000:00:14.0/usb1/1-1
Aug 18 09:36:00 casanier udev-configure-printer: Device already handled
Aug 18 09:36:00 casanier systemd[1]: configure-printer@usb-001-010.service:
Main process exited, code=exited, status=1/FAILURE
Aug 18 09:36:00 casanier systemd[1]: configure-printer@usb-001-010.service:
Failed with result 'exit-code'.
Aug 18 09:36:01 casanier kernel: [ 2571.538832] scsi 5:0:0:0: Direct-Access
EPSON Stylus Storage 1.00 PQ: 0 ANSI: 2
Aug 18 09:36:01 casanier kernel: [ 2571.539702] sd 5:0:0:0: Attached scsi
generic sg0 type 0
Aug 18 09:36:01 casanier kernel: [ 2571.545241] sd 5:0:0:0: Power-on or
device reset occurred
Aug 18 09:36:01 casanier kernel: [ 2571.601212] sd 5:0:0:0: [sda] Attached
SCSI removable disk
^C
$ ls -l /dev/usb/lp0
crw-rw---- 1 root lp 180, 0 août 18 09:36 /dev/usb/lp0
$ ls -l /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 août 18 08:53 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 1 août 18 08:53 /dev/bus/usb/001/002
crw-rw-r-- 1 root root 189, 2 août 18 08:53 /dev/bus/usb/001/003
crw-rw-r-- 1 root root 189, 3 août 18 08:53 /dev/bus/usb/001/004
crw-rw---- 1 root plugdev 189, 4 août 18 08:53 /dev/bus/usb/001/005
crw-rw-r-- 1 root root 189, 5 août 18 08:53 /dev/bus/usb/001/006
crw-rw-r--+ 1 root lp 189, 9 août 18 09:36 /dev/bus/usb/001/010
crw-rw-r-- 1 root root 189, 128 août 18 08:53 /dev/bus/usb/002/001
$ sudo usb_printerid /dev/usb/lp0
GET_DEVICE_ID string:
MFG:EPSON;CMD:ESCPL2,BDC,D4,D4PX,ESCPR1;MDL:Stylus Photo
RX560;CLS:PRINTER;DES:EPSON Stylus Photo RX560;
$ lpinfo -v
file cups-brf:/
network socket
network lpd
network http
network beh
network https
network ipp
direct hp
network ipps
direct
usb://EPSON/Stylus%20Photo%20RX560?serial=LH1010609180813040&interface=1
direct hpfax
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia zfs zunicode zavl icp zcommon
znvpair
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
CasperMD5CheckResult: skip
CupsErrorLog:
W [18/Aug/2020:09:01:38 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'Stylus-Photo-RX560-Gray..\' already exists
W [18/Aug/2020:09:01:38 +0200] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'Stylus-Photo-RX560-RGB..\' already exists
CurrentDesktop: ubuntu:GNOME
Date: Tue Aug 18 09:37:40 2020
InstallationDate: Installed on 2020-04-24 (115 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
Lpstat: device for EPSON-Stylus-Photo-RX560:
usb://EPSON/Stylus%20Photo%20RX560?serial=LH1010609180813040&interface=1
MachineType: Entroware Kratos
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/EPSON-Stylus-Photo-RX560.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/EPSON-Stylus-Photo-RX560.ppd: Permission denied
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=fr_FR.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/BOOT/ubuntu_e2wti1@/vmlinuz-5.4.0-42-generic
root=ZFS=rpool/ROOT/ubuntu_e2wti1 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/13/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.05.02E
dmi.board.asset.tag: Tag 12345
dmi.board.name: Kratos
dmi.board.vendor: Entroware
dmi.board.version: EL04R4
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1.05.02E:bd04/13/2018:svnEntroware:pnKratos:pvrEL04R4:rvnEntroware:rnKratos:rvrEL04R4:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: Kratos
dmi.product.sku: Not Applicable
dmi.product.version: EL04R4
dmi.sys.vendor: Entroware
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