Public bug reported: I've had some trouble with sound recently after an update, it won't turn on. I've tried numerous things: from playing around with alsamixer, pulseaudio, pavucontrol to alsa force-reload and reinstalling alsamixer and pulseaudio. No result. It displays everything correctly and seems to be working, but the sound won't come out. On Windows it works perfectly. It did work well before, it just turned off unexpectedly.
I have a dual boot Ubuntu 18.04 with Windows 10, maybe that causes the bug. I think so because I've had some trouble with my wi-fi adapter not found, which was caused by Windows fast-boot option enabled. I've asked questions on askubuntu and linux stackexchange, no one knows. Someone suggested that I need to report a bug, and that's what I'm doing. I'm attaching link to the question, as I posted some information there: https://unix.stackexchange.com/questions/608305/no-sound-on- ubuntu-18-04-after-a-system-update I am not sure what I can do now to enable it... Please help. $ lsb_release -rd: Description: Ubuntu 18.04.5 LTS Release: 18.04 $ cat /proc/asound/version: Advanced Linux Sound Architecture Driver Version k5.4.0-45-generic. $ aplay --version: aplay: version 1.1.3 by Jaroslav Kysela <pe...@perex.cz> I hope that I have given enough info about the bug, however if anything else is required, please feel free to ask me. Thanks! ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.4.0-45.49~18.04.2-generic 5.4.55 Uname: Linux 5.4.0-45-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.9-0ubuntu7.17 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC2: fortminor 2055 F.... pulseaudio /dev/snd/controlC0: fortminor 2055 F.... pulseaudio /dev/snd/controlC1: fortminor 2055 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Mon Sep 7 15:23:50 2020 InstallationDate: Installed on 2020-08-27 (10 days ago) InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic_1 failed Symptom_Card: HD-Audio Generic - HD-Audio Generic Symptom_Jack: Speaker, Internal Symptom_Type: No sound at all Title: [ROG Zephyrus G15 GA502IV_GA502IV, Realtek ALC294, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/03/2020 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: GA502IV.207 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: GA502IV dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGA502IV.207:bd08/03/2020:svnASUSTeKCOMPUTERINC.:pnROGZephyrusG15GA502IV_GA502IV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGA502IV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: ROG Zephyrus G15 dmi.product.name: ROG Zephyrus G15 GA502IV_GA502IV dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug bionic -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1894712 Title: No sound on Ubuntu 18.04 regardless of any action Status in alsa-driver package in Ubuntu: New Bug description: I've had some trouble with sound recently after an update, it won't turn on. I've tried numerous things: from playing around with alsamixer, pulseaudio, pavucontrol to alsa force-reload and reinstalling alsamixer and pulseaudio. No result. It displays everything correctly and seems to be working, but the sound won't come out. On Windows it works perfectly. It did work well before, it just turned off unexpectedly. I have a dual boot Ubuntu 18.04 with Windows 10, maybe that causes the bug. I think so because I've had some trouble with my wi-fi adapter not found, which was caused by Windows fast-boot option enabled. I've asked questions on askubuntu and linux stackexchange, no one knows. Someone suggested that I need to report a bug, and that's what I'm doing. I'm attaching link to the question, as I posted some information there: https://unix.stackexchange.com/questions/608305/no-sound-on- ubuntu-18-04-after-a-system-update I am not sure what I can do now to enable it... Please help. $ lsb_release -rd: Description: Ubuntu 18.04.5 LTS Release: 18.04 $ cat /proc/asound/version: Advanced Linux Sound Architecture Driver Version k5.4.0-45-generic. $ aplay --version: aplay: version 1.1.3 by Jaroslav Kysela <pe...@perex.cz> I hope that I have given enough info about the bug, however if anything else is required, please feel free to ask me. Thanks! ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.4.0-45.49~18.04.2-generic 5.4.55 Uname: Linux 5.4.0-45-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.9-0ubuntu7.17 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC2: fortminor 2055 F.... pulseaudio /dev/snd/controlC0: fortminor 2055 F.... pulseaudio /dev/snd/controlC1: fortminor 2055 F.... pulseaudio CurrentDesktop: ubuntu:GNOME Date: Mon Sep 7 15:23:50 2020 InstallationDate: Installed on 2020-08-27 (10 days ago) InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic_1 failed Symptom_Card: HD-Audio Generic - HD-Audio Generic Symptom_Jack: Speaker, Internal Symptom_Type: No sound at all Title: [ROG Zephyrus G15 GA502IV_GA502IV, Realtek ALC294, Speaker, Internal] No sound at all UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/03/2020 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: GA502IV.207 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: GA502IV dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGA502IV.207:bd08/03/2020:svnASUSTeKCOMPUTERINC.:pnROGZephyrusG15GA502IV_GA502IV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGA502IV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: ROG Zephyrus G15 dmi.product.name: ROG Zephyrus G15 GA502IV_GA502IV dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. 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