Hi Sebastian, thank you so much for replying to my query. I am sorry to waste your time but the problem seems to have resolved itself. Our printer broke and seemed to block all the ports on the laptop. I then sent the request for help. Next morning switched on the laptop and the ports were working again.
So you can close this problem. Thank you again. Melanie On Thu, 25 Jun 2020 at 12:55, Sebastien Bacher <1885...@bugs.launchpad.net> wrote: > Thank you for taking the time to report this bug and help make Ubuntu > better. Unfortunately, we cannot work on this bug because your > description didn't include enough information. You may find it helpful > to read 'How to report bugs effectively' > http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful > if you would then provide a more complete description of the problem. > > We have instructions on debugging some types of problems at > http://wiki.ubuntu.com/DebuggingProcedures. > > At a minimum, we need: > 1. The specific steps or actions you took that caused you to encounter the > problem. > 2. The behavior you expected. > 3. The behavior you actually encountered (in as much detail as possible). > > Thanks! > > ** Package changed: xorg (Ubuntu) => cups (Ubuntu) > > ** Changed in: cups (Ubuntu) > Importance: Undecided => Low > > ** Changed in: cups (Ubuntu) > Status: New => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1885111 > > Title: > 3 ports disabled > > Status in cups package in Ubuntu: > Incomplete > > Bug description: > The printer (which is now broken) we used seem to disable the ports. > I don't know how to fix this problem. > > ProblemType: Bug > DistroRelease: Ubuntu 18.04 > Package: xorg 1:7.7+19ubuntu7.1 > ProcVersionSignature: Ubuntu 4.15.0-106.107-generic 4.15.18 > Uname: Linux 4.15.0-106-generic x86_64 > .tmp.unity_support_test.0: > > ApportVersion: 2.20.9-0ubuntu7.15 > Architecture: amd64 > CompizPlugins: No value set for > `/apps/compiz-1/general/screen0/options/active_plugins' > CompositorRunning: None > Date: Thu Jun 25 09:53:44 2020 > DistUpgraded: 2019-01-03 13:59:44,209 DEBUG icon theme changed, > re-reading > DistroCodename: bionic > DistroVariant: ubuntu > ExtraDebuggingInterest: Yes, if not too technical > GraphicsCard: > NVIDIA Corporation GT216M [GeForce GT 230M] [10de:0a2a] (rev a2) > (prog-if 00 [VGA controller]) > Subsystem: Sony Corporation GT216M [GeForce GT 230M] [104d:905e] > InstallationDate: Installed on 2016-12-22 (1281 days ago) > InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 > (20160719) > MachineType: Sony Corporation VPCCW1AGG > ProcEnviron: > LANGUAGE=en_ZA:en > PATH=(custom, no user) > LANG=en_ZA.UTF-8 > SHELL=/bin/bash > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-106-generic > root=UUID=a904e50d-625f-4d72-929f-b72fcad907ef ro quiet splash > SourcePackage: xorg > UpgradeStatus: Upgraded to bionic on 2019-01-03 (538 days ago) > dmi.bios.date: 09/22/2009 > dmi.bios.vendor: American Megatrends Inc. > dmi.bios.version: R0190Y5 > dmi.board.asset.tag: N/A > dmi.board.name: VAIO > dmi.board.vendor: Sony Corporation > dmi.board.version: N/A > dmi.chassis.asset.tag: N/A > dmi.chassis.type: 10 > dmi.chassis.vendor: Sony Corporation > dmi.chassis.version: N/A > dmi.modalias: > dmi:bvnAmericanMegatrendsInc.:bvrR0190Y5:bd09/22/2009:svnSonyCorporation:pnVPCCW1AGG:pvrC6031Z7V:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A: > dmi.product.family: VAIO > dmi.product.name: VPCCW1AGG > dmi.product.version: C6031Z7V > dmi.sys.vendor: Sony Corporation > version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1 > version.libdrm2: libdrm2 2.4.101-2~18.04.1 > version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.8-0ubuntu0~18.04.3 > version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.8-0ubuntu0~18.04.3 > version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.3 > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev > 1:2.10.5-1ubuntu1 > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 > version.xserver-xorg-video-intel: xserver-xorg-video-intel > 2:2.99.917+git20171229-1 > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 > xserver.bootTime: Thu Jan 3 08:58:12 2019 > xserver.configfile: default > xserver.errors: > Failed to load module "nvidia" (module does not exist, 0) > Failed to load module "nvidia" (module does not exist, 0) > xserver.logfile: /var/log/Xorg.0.log > xserver.version: 2:1.18.4-0ubuntu0.3 > xserver.video_driver: nouveau > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1885111/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1885111 Title: 3 ports disabled Status in cups package in Ubuntu: Incomplete Bug description: The printer (which is now broken) we used seem to disable the ports. I don't know how to fix this problem. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7.1 ProcVersionSignature: Ubuntu 4.15.0-106.107-generic 4.15.18 Uname: Linux 4.15.0-106-generic x86_64 .tmp.unity_support_test.0: ApportVersion: 2.20.9-0ubuntu7.15 Architecture: amd64 CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None Date: Thu Jun 25 09:53:44 2020 DistUpgraded: 2019-01-03 13:59:44,209 DEBUG icon theme changed, re-reading DistroCodename: bionic DistroVariant: ubuntu ExtraDebuggingInterest: Yes, if not too technical GraphicsCard: NVIDIA Corporation GT216M [GeForce GT 230M] [10de:0a2a] (rev a2) (prog-if 00 [VGA controller]) Subsystem: Sony Corporation GT216M [GeForce GT 230M] [104d:905e] InstallationDate: Installed on 2016-12-22 (1281 days ago) InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) MachineType: Sony Corporation VPCCW1AGG ProcEnviron: LANGUAGE=en_ZA:en PATH=(custom, no user) LANG=en_ZA.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-106-generic root=UUID=a904e50d-625f-4d72-929f-b72fcad907ef ro quiet splash SourcePackage: xorg UpgradeStatus: Upgraded to bionic on 2019-01-03 (538 days ago) dmi.bios.date: 09/22/2009 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: R0190Y5 dmi.board.asset.tag: N/A dmi.board.name: VAIO dmi.board.vendor: Sony Corporation dmi.board.version: N/A dmi.chassis.asset.tag: N/A dmi.chassis.type: 10 dmi.chassis.vendor: Sony Corporation dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR0190Y5:bd09/22/2009:svnSonyCorporation:pnVPCCW1AGG:pvrC6031Z7V:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A: dmi.product.family: VAIO dmi.product.name: VPCCW1AGG dmi.product.version: C6031Z7V dmi.sys.vendor: Sony Corporation version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1 version.libdrm2: libdrm2 2.4.101-2~18.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 19.2.8-0ubuntu0~18.04.3 version.libgl1-mesa-glx: libgl1-mesa-glx 19.2.8-0ubuntu0~18.04.3 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.3 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 xserver.bootTime: Thu Jan 3 08:58:12 2019 xserver.configfile: default xserver.errors: Failed to load module "nvidia" (module does not exist, 0) Failed to load module "nvidia" (module does not exist, 0) xserver.logfile: /var/log/Xorg.0.log xserver.version: 2:1.18.4-0ubuntu0.3 xserver.video_driver: nouveau To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1885111/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
