Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: gnome-online-accounts (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1784163
Title:
gnome-initial-setup hangs enabling livepatch
Status in gnome-initial-setup package in Ubuntu:
Confirmed
Status in gnome-online-accounts package in Ubuntu:
Confirmed
Bug description:
I just upgraded from Artful to Bionic. gnome-initial-setup ran. It
asked me if I wanted to enable Livepatch, and I agreed. I believe my
Internet connection was working fine at the time. It gave me a
username/password prompt. After entering those in it asked me for a
2FA code. After entering that in, I got a spinner with "Connecting..."
in the bottom left, but nothing further happens. It's been about ten
minutes hung like that.
I tried to click the Cancel button but nothing happened. Then I tried
to close the app from the bar on the left (right click -> Quit) but
nothing happened.
After the previous actions, netstat reports no TCP connections on IPv4
nor IPv6. It's appears not to be "Connecting" to anything.
Expected: at least some kind of timeout reporting failure so I can
progress with any other "initial setup" actions.
A few things about my installation:
I installed this laptop with Artful initially, around the beta1
milestone. I dist upgraded it to Artful after release. Before
upgrading to Bionic I made sure it was fully up to date.
apport-bug didn't work. After I click Send, I got no browser prompt to
finish my report. This might be because I have an unusual Firefox
setup (multiple profiles).
I noticed that I have bionic-proposed enabled. This is unintentional.
It seems likely that I had artful-proposed enabled for test purposes
previously. I did have a pin deprioritising it, but it refers to
artful specifically so doesn't seem to have acted on Bionic, so
unfortunately I've ended up upgrading all the way up to bionic-
proposed.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/gnome-initial-setup/+bug/1784163/+subscriptions
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