Public bug reported:

There is no sound coming when i use earphones and the speakers are
working okay , I have checked my earphones are also okay and working
fine

ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.18.0-18.19-generic 4.18.20
Uname: Linux 4.18.0-18-generic x86_64
ApportVersion: 2.20.10-0ubuntu13.3
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  kaushal    2918 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Mon May  6 15:05:43 2019
InstallationDate: Installed on 2018-11-16 (170 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
PackageArchitecture: all
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_IN
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  kaushal    2918 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_PulsePlaybackTest: PulseAudio playback test successful
Symptom_Type: No sound at all
Title: [Vostro 14-3468, Realtek ALC3246, Black Headphone Out, Front] No sound 
at all
UpgradeStatus: Upgraded to cosmic on 2019-04-20 (15 days ago)
dmi.bios.date: 02/06/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.3.0
dmi.board.name: 0T1X3V
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: 
dmi:bvnDellInc.:bvr2.3.0:bd02/06/2018:svnDellInc.:pnVostro14-3468:pvr:rvnDellInc.:rn0T1X3V:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: Vostro
dmi.product.name: Vostro 14-3468
dmi.product.sku: 0792
dmi.sys.vendor: Dell Inc.

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug cosmic

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You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1827854

Title:
  [Vostro 14-3468, Realtek ALC3246, Black Headphone Out, Front] No sound
  at all

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  There is no sound coming when i use earphones and the speakers are
  working okay , I have checked my earphones are also okay and working
  fine

  ProblemType: Bug
  DistroRelease: Ubuntu 18.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  ProcVersionSignature: Ubuntu 4.18.0-18.19-generic 4.18.20
  Uname: Linux 4.18.0-18-generic x86_64
  ApportVersion: 2.20.10-0ubuntu13.3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  kaushal    2918 F.... pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Mon May  6 15:05:43 2019
  InstallationDate: Installed on 2018-11-16 (170 days ago)
  InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm-256color
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_IN
   SHELL=/bin/bash
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH successful
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  kaushal    2918 F.... pulseaudio
  Symptom_Jack: Black Headphone Out, Front
  Symptom_PulsePlaybackTest: PulseAudio playback test successful
  Symptom_Type: No sound at all
  Title: [Vostro 14-3468, Realtek ALC3246, Black Headphone Out, Front] No sound 
at all
  UpgradeStatus: Upgraded to cosmic on 2019-04-20 (15 days ago)
  dmi.bios.date: 02/06/2018
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: 2.3.0
  dmi.board.name: 0T1X3V
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: 
dmi:bvnDellInc.:bvr2.3.0:bd02/06/2018:svnDellInc.:pnVostro14-3468:pvr:rvnDellInc.:rn0T1X3V:rvrA00:cvnDellInc.:ct9:cvr:
  dmi.product.family: Vostro
  dmi.product.name: Vostro 14-3468
  dmi.product.sku: 0792
  dmi.sys.vendor: Dell Inc.

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