Here is the content of /var/log/cups/error_log: E [06/Jan/2019:21:05:26 -0800] [cups-deviced] PID 15777 (gutenprint52+usb) stopped with status 1! E [06/Jan/2019:21:05:44 -0800] [CGI] Unable to create PPD file: Printer does not support required IPP attributes or document formats. E [06/Jan/2019:21:06:12 -0800] [CGI] Unable to create PPD file: Printer does not support required IPP attributes or document formats. E [06/Jan/2019:21:06:12 -0800] copy_model: empty PPD file E [06/Jan/2019:21:06:12 -0800] [Client 75] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/Canon-MG6320) from localhost E [06/Jan/2019:21:06:12 -0800] [CGI] Unable to create PPD file: Printer does not support required IPP attributes or document formats. E [06/Jan/2019:21:06:12 -0800] copy_model: empty PPD file E [06/Jan/2019:21:06:12 -0800] [Client 78] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/Canon-MG6320) from localhost E [06/Jan/2019:21:06:26 -0800] [CGI] Unable to create PPD file: Printer does not support required IPP attributes or document formats. E [06/Jan/2019:21:06:26 -0800] copy_model: empty PPD file E [06/Jan/2019:21:06:26 -0800] [Client 83] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/Canon-MG6320) from localhost E [06/Jan/2019:21:06:26 -0800] [CGI] Unable to create PPD file: Printer does not support required IPP attributes or document formats. E [06/Jan/2019:21:06:26 -0800] copy_model: empty PPD file E [06/Jan/2019:21:06:26 -0800] [Client 86] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/Canon-MG6320) from localhost E [06/Jan/2019:21:06:42 -0800] [CGI] Unable to create PPD file: Printer does not support required IPP attributes or document formats. E [06/Jan/2019:21:06:57 -0800] [CGI] Unable to create PPD file: Printer does not support required IPP attributes or document formats. E [06/Jan/2019:21:06:57 -0800] copy_model: empty PPD file E [06/Jan/2019:21:06:57 -0800] [Client 92] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/Canon-MG6320) from localhost E [06/Jan/2019:21:06:57 -0800] [CGI] Unable to create PPD file: Printer does not support required IPP attributes or document formats. E [06/Jan/2019:21:06:57 -0800] copy_model: empty PPD file E [06/Jan/2019:21:06:57 -0800] [Client 95] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/Canon-MG6320) from localhost E [06/Jan/2019:21:55:53 -0800] [cups-deviced] PID 17639 (gutenprint52+usb) stopped with status 1! E [06/Jan/2019:21:56:58 -0800] [CGI] Unable to create PPD file: Printer does not support required IPP attributes or document formats. E [06/Jan/2019:21:57:49 -0800] [CGI] Unable to create PPD file: Printer does not support required IPP attributes or document formats. E [06/Jan/2019:21:57:49 -0800] copy_model: empty PPD file E [06/Jan/2019:21:57:49 -0800] [Client 144] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/MG6320) from localhost E [06/Jan/2019:21:57:50 -0800] [CGI] Unable to create PPD file: Printer does not support required IPP attributes or document formats. E [06/Jan/2019:21:57:50 -0800] copy_model: empty PPD file E [06/Jan/2019:21:57:50 -0800] [Client 147] Returning IPP server-error-internal-error for CUPS-Add-Modify-Printer (ipp://localhost/printers/MG6320) from localhost E [06/Jan/2019:22:05:13 -0800] [Job 2] The printer configuration is incorrect or the printer no longer exists.
** Tags added: cups -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1810728 Title: cups error - internal server error when adding a printer Status in cups package in Ubuntu: New Bug description: Where ----- This is happening on a fresh Linux Mint Tessa whose upstream is bionic cat /etc/upstream-release/lsb-release DISTRIB_ID=Ubuntu DISTRIB_RELEASE=18.04 DISTRIB_CODENAME=bionic DISTRIB_DESCRIPTION="Ubuntu 18.04 LTS" What ---- The upstream package is provided by the upstream bionic sudo apt policy cups cups: Installed: 2.2.7-1ubuntu2.2 Candidate: 2.2.7-1ubuntu2.2 Version table: *** 2.2.7-1ubuntu2.2 500 500 http://archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages 500 http://security.ubuntu.com/ubuntu bionic-security/main amd64 Packages 100 /var/lib/dpkg/status 2.2.7-1ubuntu2 500 500 http://archive.ubuntu.com/ubuntu bionic/main amd64 Packages Problem Synopsis ---------------- I have problem(s) printing with adding or printing to both my printers, one Dell and the other a Canon. The Dell E525 was added automatically but when printing to it the queue reports there was a problem with printing and the documents stays 'pending' in the queue. If I try to add the Canon MG6320 using the auto-detected entry for it, the addition fails and produces the error: cups error - internal server error. If I add it using the find function with the IP address, adding it succeeds but printing to it has the same problem as the Dell. This seems to be a regression/bug in cups that should be addressed. Please feel free to ask, if you need me to collect more info. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1810728/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
