Public bug reported:
What happens:
plugging in headphones in the front jack is detected (icon in the sound
settings is changed to headphones correctly), but no sound is played through
the headphones. Sound is still reproduced through speakers plugged in the back
and the volume settings are being ignored.
Expected results:
sound plays through the headphones when headphones are plugged in and when they
are plugged in, speakers are not playing any audio.
Ubuntu version:
Description: Ubuntu 18.10
Release: 18.10
Package versions:
alsa-base/cosmic,cosmic,now 1.0.25+dfsg-0ubuntu5 all [installed,automatic]
alsa-utils/cosmic,now 1.1.6-1ubuntu1 amd64 [installed,automatic]
gstreamer1.0-alsa/cosmic,now 1.14.4-1ubuntu1 amd64 [installed,automatic]
libao-common/cosmic,cosmic,now 1.2.2+20180113-1ubuntu1 all [installed,automatic]
libao4/cosmic,now 1.2.2+20180113-1ubuntu1 amd64 [installed,automatic]
libasound2/cosmic,now 1.1.6-1ubuntu1 amd64 [installed,automatic]
libasound2-data/cosmic,cosmic,now 1.1.6-1ubuntu1 all [installed,automatic]
libasound2-plugins/cosmic,now 1.1.6-1ubuntu1 amd64 [installed,automatic]
libavdevice58/cosmic,now 7:4.0.2-2 amd64 [installed,automatic]
libgcrypt20/cosmic,now 1.8.3-1ubuntu1 amd64 [installed,automatic]
libopenal1/cosmic,now 1:1.18.2-3build1 amd64 [installed,automatic]
libpcaudio0/cosmic,now 1.1-2 amd64 [installed,automatic]
libsdl1.2debian/cosmic,now 1.2.15+dfsg2-2 amd64 [installed,automatic]
libsdl2-2.0-0/cosmic,now 2.0.8+dfsg1-4ubuntu1 amd64 [installed,automatic]
linux-sound-base/cosmic,cosmic,now 1.0.25+dfsg-0ubuntu5 all
[installed,automatic]
nautilus-sendto/cosmic,now 3.8.6-2 amd64 [installed,automatic]
pulseaudio/cosmic,now 1:12.2-0ubuntu4 amd64 [installed,automatic]
sound-theme-freedesktop/cosmic,cosmic,now 0.8-2ubuntu1 all [installed,automatic]
ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
Uname: Linux 4.18.0-10-generic x86_64
ApportVersion: 2.20.10-0ubuntu13
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: mspehar 2531 F.... pulseaudio
/dev/snd/controlC1: mspehar 2531 F.... pulseaudio
/dev/snd/controlC0: mspehar 2531 F.... pulseaudio
CurrentDesktop: GNOME
Date: Sat Nov 10 11:11:08 2018
InstallationDate: Installed on 2018-10-20 (20 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.3)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
Symptom_Card: Family 17h (Models 00h-0fh) HD Audio Controller - HD-Audio Generic
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: mspehar 2531 F.... pulseaudio
/dev/snd/controlC1: mspehar 2531 F.... pulseaudio
/dev/snd/controlC0: mspehar 2531 F.... pulseaudio
Symptom_Jack: Green Headphone Out, Front
Symptom_Type: No sound at all
Title: [AX370-Gaming 5, Realtek ALC1220, Green Headphone Out, Front] No sound
at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/08/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F23
dmi.board.asset.tag: Default string
dmi.board.name: AX370-Gaming 5
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF23:bd08/08/2018:svnGigabyteTechnologyCo.,Ltd.:pnAX370-Gaming5:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnAX370-Gaming5:rvrDefaultstring:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: AX370-Gaming 5
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug cosmic wayland-session
** Summary changed:
- [AX370-Gaming 5, Realtek ALC1220, Green Headphone Out, Front] No sound at
all, sound is played through speakers plugging in the back instead of the
headphones plugged in the front
+ [AX370-Gaming 5, Realtek ALC1220, Green Headphone Out, Front] No sound at
all, sound is played through speakers plugged in the back instead of the
headphones plugged in the front
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1802631
Title:
[AX370-Gaming 5, Realtek ALC1220, Green Headphone Out, Front] No sound
at all, sound is played through speakers plugged in the back instead
of the headphones plugged in the front
Status in alsa-driver package in Ubuntu:
New
Bug description:
What happens:
plugging in headphones in the front jack is detected (icon in the sound
settings is changed to headphones correctly), but no sound is played through
the headphones. Sound is still reproduced through speakers plugged in the back
and the volume settings are being ignored.
Expected results:
sound plays through the headphones when headphones are plugged in and when
they are plugged in, speakers are not playing any audio.
Ubuntu version:
Description: Ubuntu 18.10
Release: 18.10
Package versions:
alsa-base/cosmic,cosmic,now 1.0.25+dfsg-0ubuntu5 all [installed,automatic]
alsa-utils/cosmic,now 1.1.6-1ubuntu1 amd64 [installed,automatic]
gstreamer1.0-alsa/cosmic,now 1.14.4-1ubuntu1 amd64 [installed,automatic]
libao-common/cosmic,cosmic,now 1.2.2+20180113-1ubuntu1 all
[installed,automatic]
libao4/cosmic,now 1.2.2+20180113-1ubuntu1 amd64 [installed,automatic]
libasound2/cosmic,now 1.1.6-1ubuntu1 amd64 [installed,automatic]
libasound2-data/cosmic,cosmic,now 1.1.6-1ubuntu1 all [installed,automatic]
libasound2-plugins/cosmic,now 1.1.6-1ubuntu1 amd64 [installed,automatic]
libavdevice58/cosmic,now 7:4.0.2-2 amd64 [installed,automatic]
libgcrypt20/cosmic,now 1.8.3-1ubuntu1 amd64 [installed,automatic]
libopenal1/cosmic,now 1:1.18.2-3build1 amd64 [installed,automatic]
libpcaudio0/cosmic,now 1.1-2 amd64 [installed,automatic]
libsdl1.2debian/cosmic,now 1.2.15+dfsg2-2 amd64 [installed,automatic]
libsdl2-2.0-0/cosmic,now 2.0.8+dfsg1-4ubuntu1 amd64 [installed,automatic]
linux-sound-base/cosmic,cosmic,now 1.0.25+dfsg-0ubuntu5 all
[installed,automatic]
nautilus-sendto/cosmic,now 3.8.6-2 amd64 [installed,automatic]
pulseaudio/cosmic,now 1:12.2-0ubuntu4 amd64 [installed,automatic]
sound-theme-freedesktop/cosmic,cosmic,now 0.8-2ubuntu1 all
[installed,automatic]
ProblemType: Bug
DistroRelease: Ubuntu 18.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.18.0-10.11-generic 4.18.12
Uname: Linux 4.18.0-10-generic x86_64
ApportVersion: 2.20.10-0ubuntu13
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: mspehar 2531 F.... pulseaudio
/dev/snd/controlC1: mspehar 2531 F.... pulseaudio
/dev/snd/controlC0: mspehar 2531 F.... pulseaudio
CurrentDesktop: GNOME
Date: Sat Nov 10 11:11:08 2018
InstallationDate: Installed on 2018-10-20 (20 days ago)
InstallationMedia: Ubuntu 18.10 "Cosmic Cuttlefish" - Release amd64
(20181017.3)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Generic failed
Symptom_Card: Family 17h (Models 00h-0fh) HD Audio Controller - HD-Audio
Generic
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: mspehar 2531 F.... pulseaudio
/dev/snd/controlC1: mspehar 2531 F.... pulseaudio
/dev/snd/controlC0: mspehar 2531 F.... pulseaudio
Symptom_Jack: Green Headphone Out, Front
Symptom_Type: No sound at all
Title: [AX370-Gaming 5, Realtek ALC1220, Green Headphone Out, Front] No sound
at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/08/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F23
dmi.board.asset.tag: Default string
dmi.board.name: AX370-Gaming 5
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: Default string
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF23:bd08/08/2018:svnGigabyteTechnologyCo.,Ltd.:pnAX370-Gaming5:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnAX370-Gaming5:rvrDefaultstring:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: AX370-Gaming 5
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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