Hello Petru,
Thank you for submitting this bug and reporting a problem with cups. You made
this bug report some time ago and Ubuntu has been updated since then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know, and in the current version, run the
following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1636747
Title:
Printer canon MF3010.
Status in cups package in Ubuntu:
Incomplete
Bug description:
Iinstal drivers for printer, he see printer, but then i need to print,
printer have no reaction on it.. i instal drivers from canon site,
64bit, debian,
lupul@Zotac:~$ $ lsmod | grep usb
$: command not found
lupul@Zotac:~$ lsmod | grep usb
usblp 20480 0
rtsx_usb_ms 20480 0
memstick 20480 1 rtsx_usb_ms
btusb 45056 0
btrtl 16384 1 btusb
btbcm 16384 1 btusb
btintel 16384 1 btusb
bluetooth 516096 25 bnep,btbcm,btrtl,btusb,rfcomm,btintel
rtsx_usb_sdmmc 28672 0
rtsx_usb 24576 2 rtsx_usb_sdmmc,rtsx_usb_ms
usbhid 49152 0
hid 118784 2 hid_generic,usbhid
lupul@Zotac:~$ tail -f /var/log/syslog
Oct 26 11:41:03 Zotac colord: Device added: cups-MF3010
Oct 26 11:41:29 Zotac kernel: [ 5999.346697] usblp1: removed
Oct 26 11:41:42 Zotac kernel: [ 6012.583208] usblp 1-3:1.1: usblp1: USB
Bidirectional printer dev 18 if 1 alt 0 proto 2 vid 0x04A9 pid 0x2759
Oct 26 11:43:37 Zotac kernel: [ 6127.943687] usb 1-3: USB disconnect, device
number 18
Oct 26 11:43:37 Zotac kernel: [ 6127.944292] usblp1: removed
Oct 26 11:43:37 Zotac udev-configure-printer: remove
/devices/pci0000:00/0000:00:1d.7/usb1/1-3
Oct 26 11:43:37 Zotac udev-configure-printer: URI of detected printer:
usb://Canon/MF3010?serial=0167F00003C3&interface=1, normalized: canon mf3010
serial 0167f00003c3 interface 1
Oct 26 11:43:37 Zotac udev-configure-printer: URI of print queue:
usb://Canon/MF3010?serial=0167F00003C3&interface=1, normalized: canon mf3010
serial 0167f00003c3 interface 1
Oct 26 11:43:37 Zotac udev-configure-printer: Queue
ipp://localhost:631/printers/MF3010 has matching device URI
Oct 26 11:43:37 Zotac udev-configure-printer: Disabled printer
ipp://localhost:631/printers/MF3010 as the corresponding device was unplugged
or turned off
Oct 26 11:45:08 Zotac kernel: [ 6218.772381] usb 1-3: new high-speed USB
device number 19 using ehci-pci
Oct 26 11:45:08 Zotac kernel: [ 6218.928989] usb 1-3: New USB device found,
idVendor=04a9, idProduct=2759
Oct 26 11:45:08 Zotac kernel: [ 6218.928997] usb 1-3: New USB device strings:
Mfr=1, Product=2, SerialNumber=3
Oct 26 11:45:08 Zotac kernel: [ 6218.929002] usb 1-3: Product: MF3010
Oct 26 11:45:08 Zotac kernel: [ 6218.929007] usb 1-3: Manufacturer: Canon Inc
Oct 26 11:45:08 Zotac kernel: [ 6218.929011] usb 1-3: SerialNumber:
0167F00003C3
Oct 26 11:45:08 Zotac kernel: [ 6218.940274] usblp 1-3:1.1: usblp1: USB
Bidirectional printer dev 19 if 1 alt 0 proto 2 vid 0x04A9 pid 0x2759
Oct 26 11:45:08 Zotac mtp-probe: checking bus 1, device 19:
"/sys/devices/pci0000:00/0000:00:1d.7/usb1/1-3"
Oct 26 11:45:08 Zotac mtp-probe: bus: 1, device: 19 was not an MTP device
Oct 26 11:45:08 Zotac udev-configure-printer: add
/devices/pci0000:00/0000:00:1d.7/usb1/1-3
Oct 26 11:45:08 Zotac udev-configure-printer: device devpath is
/devices/pci0000:00/0000:00:1d.7/usb1/1-3
Oct 26 11:45:08 Zotac udev-configure-printer: MFG:Canon MDL:MF3010 SERN:-
serial:0167F00003C3
Oct 26 11:45:09 Zotac kernel: [ 6220.039167] usblp1: removed
Oct 26 11:45:09 Zotac kernel: [ 6220.045639] usblp 1-3:1.1: usblp1: USB
Bidirectional printer dev 19 if 1 alt 0 proto 2 vid 0x04A9 pid 0x2759
Oct 26 11:45:09 Zotac hp[9777]: io/hpmud/pp.c 627: unable to read device-id
ret=-1
Oct 26 11:45:10 Zotac python: io/hpmud/pp.c 627: unable to read device-id
ret=-1
Oct 26 11:45:10 Zotac udev-configure-printer: URI contains USB serial number
Oct 26 11:45:10 Zotac udev-configure-printer: URI match:
usb://Canon/MF3010?serial=0167F00003C3&interface=1
Oct 26 11:45:10 Zotac udev-configure-printer: URI of detected printer:
usb://Canon/MF3010?serial=0167F00003C3&interface=1, normalized: canon mf3010
serial 0167f00003c3 interface 1
Oct 26 11:45:10 Zotac udev-configure-printer: URI of print queue:
usb://Canon/MF3010?serial=0167F00003C3&interface=1, normalized: canon mf3010
serial 0167f00003c3 interface 1
Oct 26 11:45:10 Zotac udev-configure-printer: Queue
ipp://localhost:631/printers/MF3010 has matching device URI
Oct 26 11:45:10 Zotac udev-configure-printer: Re-enabled printer
ipp://localhost:631/printers/MF3010
^C
lupul@Zotac:~$ lsusb
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card
Reader Controller
Bus 001 Device 019: ID 04a9:2759 Canon, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 003: ID 046d:c534 Logitech, Inc. Unifying Receiver
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 002: ID 8087:07da Intel Corp.
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 002: ID 04f3:0103 Elan Microelectronics Corp. ActiveJet K-2024
Multimedia Keyboard
Bus 002 Device 003: ID 046d:c018 Logitech, Inc. Optical Wheel Mouse
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 006 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
lupul@Zotac:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
crw-rw-r-- 1 root root 189, 0 Oct 26 10:01 /dev/bus/usb/001/001
crw-rw-r-- 1 root root 189, 4 Oct 26 10:01 /dev/bus/usb/001/005
crw-rw-r-- 1 root lp 189, 18 Oct 26 11:45 /dev/bus/usb/001/019
crw-rw-r-- 1 root root 189, 128 Oct 26 10:01 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 129 Oct 26 11:40 /dev/bus/usb/002/002
crw-rw-r-- 1 root root 189, 130 Oct 26 11:40 /dev/bus/usb/002/003
crw-rw-r-- 1 root root 189, 256 Oct 26 10:01 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 384 Oct 26 10:01 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 385 Oct 26 10:01 /dev/bus/usb/004/002
crw-rw-r-- 1 root root 189, 512 Oct 26 10:01 /dev/bus/usb/005/001
crw-rw-r-- 1 root root 189, 514 Oct 26 11:24 /dev/bus/usb/005/003
crw-rw-r-- 1 root root 189, 640 Oct 26 10:01 /dev/bus/usb/006/001
crw-rw-r-- 1 root root 189, 768 Oct 26 10:01 /dev/bus/usb/007/001
crw-rw---- 1 root lp 180, 1 Oct 26 11:45 /dev/usb/lp1
lupul@Zotac:~$ sudo usb_printerid /dev/usb/lp0
[sudo] password for lupul:
Error: No such file or directory: can't open '/dev/usb/lp0'
lupul@Zotac:~$ sudo usb_printerid /dev/usb/lp1
GET_DEVICE_ID string:
MFG:Canon;MDL:MF3010;CMD:LIPSLX,CPCA;CLS:PRINTER;DES:Canon MF3010;PESP:V1;
lupul@Zotac:~$ lpinfo -v
direct cnusb:/dev/usb/lp1
network lpd
network http
network ipp14
network https
direct parallel:/dev/lp0
network ipp
network ipps
network socket
direct usb://Canon/MF3010?serial=0167F00003C3&interface=1
network smb
direct hp
direct hpfax
lupul@Zotac:~$ ubuntu-bug cups
lupul@Zotac:~$ Created new window in existing browser session.
ubuntu-bug cups
how can i solve problem ?
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: cups 1.7.2-0ubuntu1.7
ProcVersionSignature: Ubuntu 4.4.0-46.67~14.04.1-generic 4.4.24
Uname: Linux 4.4.0-46-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.21
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Oct 26 12:02:12 2016
InstallationDate: Installed on 2015-09-09 (412 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
Lpstat: device for MF3010: usb://Canon/MF3010?serial=0167F00003C3&interface=1
MachineType: ZOTAC ZBOX-ID84
Papersize: letter
PpdFiles: MF3010: Canon MF3010 ver.2.7
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.4.0-46-generic.efi.signed
root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/26/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: B209P003
dmi.board.asset.tag: NA
dmi.board.name: ZBOX-ID84
dmi.board.vendor: ZOTAC
dmi.board.version: XX
dmi.chassis.asset.tag: NA
dmi.chassis.type: 3
dmi.chassis.vendor: NA
dmi.chassis.version: NA
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrB209P003:bd03/26/2013:svnZOTAC:pnZBOX-ID84:pvrXX:rvnZOTAC:rnZBOX-ID84:rvrXX:cvnNA:ct3:cvrNA:
dmi.product.name: ZBOX-ID84
dmi.product.version: XX
dmi.sys.vendor: ZOTAC
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