Hello Daniel,
Thank you for submitting this bug and reporting a problem with cups. You made
this bug report some time ago and Ubuntu has been updated since then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know, and in the current version, run the
following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu better.
G
[Ubuntu Bug Squad volunteer triager]
** Changed in: cups (Ubuntu)
Status: New => Incomplete
** Changed in: hplip (Ubuntu)
Status: New => Incomplete
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1571511
Title:
hpcups ppd fails to print; hpijs ppd works (hplip printer)
Status in cups package in Ubuntu:
Incomplete
Status in hplip package in Ubuntu:
Incomplete
Bug description:
The hplip in xenial is not compatible with the versions of cups and
dbus (and various other libraries) in xenial.
The initial symptoms were that after running hp-setup -i (text mode
only box), and attempting to print a test page from hplip, there was
no output. After cancelling that job from http://<host>:631/... and
attempting to print another test page from the CUPS interface, CUPS
reporter 'filter failed'.
Reviewing error_log revealed the message 'unable to open inital
device. quitting'.
While this *sounds* like a device error, hp-levels and hp-clean both
work, so clearly the issue is not with access to the usb device (and
the appropriate /dev/bus/usb/*/* device has group lp and group rw
permissions).
Also some web searching reveals that this can be caused by e.g.
ghostscript errors and is not necessarily indicative of an hardware
device access issue.
Running hp-doctor gives the attached result
hplip version 3.16.3+repack0-1
cups 2.1.3-4
dbus 1.10.6-1ubuntu3
On an up-to-date as of 2016-04-18 01:00:00 -0400 Xenial system
installed from final beta alternate CD.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1571511/+subscriptions
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