Hello Jnigaglioni,
Thank you for submitting this bug and reporting a problem with cups and
printing. You made this bug report some time ago and Ubuntu has been updated
since then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
If it is still a problem, are you still interested in finding a solution to
this bug?
If you are, could you let us know, and in the current version, run the
following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this
particular issue.
Thank you again for helping make Ubuntu better.
G
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/522676
Title:
Cups shrinks legal size documents in Xerox Workcentre 4150
Status in cups package in Ubuntu:
Incomplete
Bug description:
Binary package hint: cups
Kubuntu 9.10, Kde 4.3.5 and 4.3.2. I have a Xerox Workcentre 4150
printer in my office which worked fine until the updates that came in
the attached document. We print mainly in legal size. Since the
updates, the cups shrinks legal size documents to letter; no matter if
we choose legal as the paper size in all possible options: printer
defaults and printer options. In order to test the system I ran a
live cd and install the printer and everything worked fine. Then I
did a fresh install (kde 4.3.2) updated and experience the same
problem. Then I upgraded to 4.3.5 and have the same problem. I have
three computers in my office running Kubuntu Karmic 9.10. One of the
computers has not been been updated with the updates of the attached
document and it prints fine. The other two have been updated with the
patches and experience the problem. We have two other printers, a
Brother MFC 8460n and a HP Laserjet P1006, which print fine.
ProblemType: Bug
Architecture: i386
CupsErrorLog:
E [15/Feb/2010:10:31:43 -0400] Unable to remove temporary file
"/var/spool/cups/tmp/.hplip" - Is a directory
E [15/Feb/2010:10:35:26 -0400] [cups-driverd] Bad driver information file
"/usr/share/cups/drv/sample.drv"!
E [15/Feb/2010:12:14:41 -0400] Unable to remove temporary file
"/var/spool/cups/tmp/.hplip" - Is a directory
E [15/Feb/2010:22:24:00 -0400] Unable to remove temporary file
"/var/spool/cups/tmp/.hplip" - Is a directory
E [16/Feb/2010:10:10:00 -0400] Unable to remove temporary file
"/var/spool/cups/tmp/.hplip" - Is a directory
Date: Tue Feb 16 10:14:35 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Lpstat:
device for HP-LaserJet-P1006: hp:/usb/HP_LaserJet_P1006?serial=AC022BP
device for Xerox: socket://10.0.0.68:9100
MachineType: TOSHIBA Satellite L305D
NonfreeKernelModules: fglrx
Package: cups 1.4.1-5ubuntu2.2
Papersize: letter
PpdFiles:
HP-LaserJet-P1006: HP LaserJet P1006 Foomatic/foo2xqx (recommended)
Xerox: Xerox WorkCentre 4118 Foomatic/Postscript
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-19-generic
root=UUID=d259b0b9-0248-44e9-b394-a58e249214d0 ro quiet splash
ProcEnviron:
LANGUAGE=
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: cups
Uname: Linux 2.6.31-19-generic i686
XsessionErrors:
(polkit-gnome-authentication-agent-1:1871): GLib-CRITICAL **:
g_once_init_leave: assertion `initialization_value != 0' failed
(firefox:1971): GLib-WARNING **: g_set_prgname() called multiple times
dmi.bios.date: 05/23/2008
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.10
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Ant3
dmi.board.vendor: ATI Corp.
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: AMD
dmi.chassis.version: None
dmi.modalias:
dmi:bvnInsydeCorp.:bvr1.10:bd05/23/2008:svnTOSHIBA:pnSatelliteL305D:pvrPSLC8U-00F010:rvnATICorp.:rnAnt3:rvrBaseBoardVersion:cvnAMD:ct10:cvrNone:
dmi.product.name: Satellite L305D
dmi.product.version: PSLC8U-00F010
dmi.sys.vendor: TOSHIBA
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