apport is not refusing to send the bug report rather it is being sent to
errors.ubuntu.com because the crash is about a stable release of Ubuntu.
The Error Tracker does not support free text input like Launchpad or
conversations, subsequently no web browser window with the crash is
opened. You could look in /var/log/syslog for messages from whoopise or
'sudo service whoopsie status' to get confirmation that the crash report
was sent.
** Changed in: apport (Ubuntu)
Status: New => Invalid
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https://bugs.launchpad.net/bugs/1733567
Title:
apport fails to send crash reports
Status in apport package in Ubuntu:
Invalid
Bug description:
There's an ongoing issue with gnome-shell crashing during or on exit
from screen lock. I am no longer able to report when this happens
because apport silently refuses to send the bug report.
If the automatic whoopsie dialog opens at all (it doesn't, often), and
I click to send the report, the window closes, and that's it. If I try
to use apport-cli to send a specific .crash file, it shows me the
menu, I type S to send the report, and apport-cli exits immediately,
and again there's no further action.
The crashes may be similar to those posted before, although this being
an ongoing and unfixed issue (eg: bug #1723620, bug #1723615), one
would expect to be able to send updated bug reports at least to show
that, eg: a newer version of the affected packages didn't fix it, or
to add a new observation (in this case that despite the crash my login
session was not ended by it, which is new). At the very least one
would expect to see either the list of possible duplicates, or at very
*very* least, a message saying that it's been submitted alreadyk or
that my version of the affected package is obsolete (it isn't,
although I see apport itself is getting an upgrade, but this problem
has already persisted through a few apport upgrades). But there's
nothing, no feedback at all, it just exits.
I wonder also if what's failed here is the ability to open a new
browser window, but if so it affects both google chrome and firefox,
when each is set to be the default browser. Also, *this* bug,
initiated by typing "ubuntu-bug apport", was submitted just fine, but
this bug is not the result of an actual *crash* (ie: resulting in a
.crash file).
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: apport 2.20.7-0ubuntu3.4
ProcVersionSignature: Ubuntu 4.13.0-17.20-generic 4.13.8
Uname: Linux 4.13.0-17-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportLog:
ERROR: apport (pid 7178) Tue Nov 21 11:05:18 2017: called for pid 24462,
signal 11, core limit 0, dump mode 1
ERROR: apport (pid 7178) Tue Nov 21 11:05:18 2017: executable:
/usr/bin/gnome-shell (command line "/usr/bin/gnome-shell")
ERROR: apport (pid 7178) Tue Nov 21 11:05:18 2017: debug: session gdbus
call: (true,)
ERROR: apport (pid 7178) Tue Nov 21 11:06:06 2017: wrote report
/var/crash/_usr_bin_gnome-shell.1000.crash
ApportVersion: 2.20.7-0ubuntu3.4
Architecture: amd64
CurrentDesktop: GNOME
Date: Tue Nov 21 11:15:54 2017
InstallationDate: Installed on 2017-07-30 (113 days ago)
InstallationMedia: Ubuntu-GNOME 17.04 "Zesty Zapus" - Release amd64 (20170412)
PackageArchitecture: all
SourcePackage: apport
UpgradeStatus: Upgraded to artful on 2017-08-22 (90 days ago)
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