Public bug reported:
Internet drops every few minutes on both wired and wireless connections
even though connection icon indicates the computer is still connected.
Dropped internet is discovered with "The site can't be reached" screens
in Chromium, or error messages when downloading/updating in Terminal, or
missing connection in Application Manager, or stalled syncing in Insync
application (occurs even with Insync paused).
Disconnecting and reconnecting via the connection icon resets internet
temporarily.
Internet drops more frequently on wireless than on wired.
It seems to disconnect more frequently with heavier internet use (e.g.,
downloading multiple files, opening several webpages in quick
succession).
This is a fresh install (yesterday) of Ubuntu 16.04 on a Dell Inspiron
15 5567 (dual boot).
Ethernet and WiFi both work in Windows 10, so it is not a hardware or
router issue.
Output from sudo lshw -class network
*-network
description: Wireless interface
product: Wireless 3165
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlp2s0
version: 79
serial: 58:fb:84:55:21:52
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical
wireless
configuration: broadcast=yes driver=iwlwifi
driverversion=4.4.0-62-generic firmware=17.352738.0 ip=192.168.1.15 latency=0
link=yes multicast=yes wireless=IEEE 802.11abgn
resources: irq:283 memory:df100000-df101fff
*-network
description: Ethernet interface
product: RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: enp3s0
version: 07
serial: 18:db:f2:3c:d5:37
size: 10Mbit/s
capacity: 100Mbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet
physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169
driverversion=2.3LK-NAPI duplex=half firmware=rtl8106e-1_0.0.1 06/29/12
latency=0 link=no multicast=yes port=MII speed=10Mbit/s
resources: irq:279 ioport:d000(size=256) memory:df000000-df000fff
memory:d0300000-d0303fff
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: network-manager 1.2.2-0ubuntu0.16.04.3
ProcVersionSignature: Ubuntu 4.4.0-62.83-generic 4.4.40
Uname: Linux 4.4.0-62-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Feb 21 16:36:55 2017
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2017-02-20 (1 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
IpRoute:
default via 192.168.1.1 dev wlp2s0 proto static metric 600
169.254.0.0/16 dev wlp2s0 scope link metric 1000
192.168.1.0/24 dev wlp2s0 proto kernel scope link src 192.168.1.15 metric
600
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
CONNECTION CON-UUID CON-PATH
wlp2s0 wifi connected /org/freedesktop/NetworkManager/Devices/0
pr500k-9912ec-1 36301ded-0ac5-4a86-9621-87290ef159af
/org/freedesktop/NetworkManager/ActiveConnection/5
enp3s0 ethernet unavailable /org/freedesktop/NetworkManager/Devices/1 --
-- --
lo loopback unmanaged /org/freedesktop/NetworkManager/Devices/2 --
-- --
nmcli-nm:
RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW WIFI
WWAN-HW WWAN
running 1.2.2 connected started full enabled enabled
enabled enabled enabled
** Affects: network-manager (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug intel realtek xenial
** Attachment added: "wireless info script"
https://bugs.launchpad.net/bugs/1666432/+attachment/4823213/+files/wireless-info
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You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to network-manager in Ubuntu.
https://bugs.launchpad.net/bugs/1666432
Title:
Internet drops every few minutes on wired and wireless connection
Status in network-manager package in Ubuntu:
New
Bug description:
Internet drops every few minutes on both wired and wireless
connections even though connection icon indicates the computer is
still connected.
Dropped internet is discovered with "The site can't be reached"
screens in Chromium, or error messages when downloading/updating in
Terminal, or missing connection in Application Manager, or stalled
syncing in Insync application (occurs even with Insync paused).
Disconnecting and reconnecting via the connection icon resets internet
temporarily.
Internet drops more frequently on wireless than on wired.
It seems to disconnect more frequently with heavier internet use
(e.g., downloading multiple files, opening several webpages in quick
succession).
This is a fresh install (yesterday) of Ubuntu 16.04 on a Dell Inspiron
15 5567 (dual boot).
Ethernet and WiFi both work in Windows 10, so it is not a hardware or
router issue.
Output from sudo lshw -class network
*-network
description: Wireless interface
product: Wireless 3165
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlp2s0
version: 79
serial: 58:fb:84:55:21:52
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical
wireless
configuration: broadcast=yes driver=iwlwifi
driverversion=4.4.0-62-generic firmware=17.352738.0 ip=192.168.1.15 latency=0
link=yes multicast=yes wireless=IEEE 802.11abgn
resources: irq:283 memory:df100000-df101fff
*-network
description: Ethernet interface
product: RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:03:00.0
logical name: enp3s0
version: 07
serial: 18:db:f2:3c:d5:37
size: 10Mbit/s
capacity: 100Mbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet
physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169
driverversion=2.3LK-NAPI duplex=half firmware=rtl8106e-1_0.0.1 06/29/12
latency=0 link=no multicast=yes port=MII speed=10Mbit/s
resources: irq:279 ioport:d000(size=256) memory:df000000-df000fff
memory:d0300000-d0303fff
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: network-manager 1.2.2-0ubuntu0.16.04.3
ProcVersionSignature: Ubuntu 4.4.0-62.83-generic 4.4.40
Uname: Linux 4.4.0-62-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Feb 21 16:36:55 2017
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
InstallationDate: Installed on 2017-02-20 (1 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160719)
IpRoute:
default via 192.168.1.1 dev wlp2s0 proto static metric 600
169.254.0.0/16 dev wlp2s0 scope link metric 1000
192.168.1.0/24 dev wlp2s0 proto kernel scope link src 192.168.1.15
metric 600
NetworkManager.state:
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
SourcePackage: network-manager
UpgradeStatus: No upgrade log present (probably fresh install)
nmcli-dev:
DEVICE TYPE STATE DBUS-PATH
CONNECTION CON-UUID CON-PATH
wlp2s0 wifi connected /org/freedesktop/NetworkManager/Devices/0
pr500k-9912ec-1 36301ded-0ac5-4a86-9621-87290ef159af
/org/freedesktop/NetworkManager/ActiveConnection/5
enp3s0 ethernet unavailable /org/freedesktop/NetworkManager/Devices/1 --
-- --
lo loopback unmanaged /org/freedesktop/NetworkManager/Devices/2 --
-- --
nmcli-nm:
RUNNING VERSION STATE STARTUP CONNECTIVITY NETWORKING WIFI-HW
WIFI WWAN-HW WWAN
running 1.2.2 connected started full enabled enabled
enabled enabled enabled
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