*** This bug is a duplicate of bug 1630063 ***
https://bugs.launchpad.net/bugs/1630063
** This bug has been marked a duplicate of bug 1630063
specific USB devices disconnect and don't reconnect
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1637037
Title:
Printer stops mid-job; thereafter, USB mouse fails
Status in cups package in Ubuntu:
New
Bug description:
I am not sure, but I believe I have not printed anything since my
install of Lubuntuy 16.10 last week.
I printed something from LibreOffice Calc, and it got only partway, and the
printer stopped printing. I then noticed that the mouse (USB) had stopped
working - I thought the batteries had co-incidentally failed, but fresh
batteries accomplished nothing.
I had to shut down.
The next time, feeling that the print function of Calc was faulty, I
exported the file as .pdf, and printed from Document Viewer (Evince).
It got just about as far, and stopped, and the mouse failed again.
The next time, I was printing something from Firefox, and it got most
of the way through that, but it stopped, and the mouse failed again.
By now, I had "installed" and activated PointerKeys, and with it, I was
(slowly and painfully) able to have the terminal do lsusb and cut-n-paste the
output to leafpad and save.
Some website suggested one could "reboot" the USB system, but I apparently
failed to understand or apply the knowledge to success (or the procedure did
not somehow apply to my current OS).
Rebooting sometimes (always?) does NOT fix the problem - Shutdown so far has.
When things are good, there are a lot more items in lsusb than when the mouse
was not working.
When the mouse did not work:
scott@scott-ASUS-M2N68-AM-PLUS:~$ lsusb
Bus 001 Device 006: ID 7392:7622 Edimax Technology Co., Ltd
Bus 001 Device 005: ID 058f:6366 Alcor Micro Corp. Multi Flash Reader
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
When the mouse works:
scott@scott-ASUS-M2N68-AM-PLUS:~$ lsusb
Bus 001 Device 006: ID 7392:7622 Edimax Technology Co., Ltd
Bus 001 Device 005: ID 058f:6366 Alcor Micro Corp. Multi Flash Reader
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 004: ID 0a12:1004 Cambridge Silicon Radio, Ltd
Bus 002 Device 003: ID 046d:c501 Logitech, Inc. Cordless Mouse Receiver
Bus 002 Device 007: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 002 Device 006: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 002 Device 005: ID 046d:0825 Logitech, Inc. Webcam C270
Bus 002 Device 002: ID 0a05:7211 Unknown Manufacturer hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Syslog shows some stuff that may show the problem happening:
Oct 26 16:55:32 scott-ASUS-M2N68-AM-PLUS kernel: [ 2798.923885] usb 2-1.4:
new full-speed USB device number 8 using ohci-pci
Oct 26 16:55:32 scott-ASUS-M2N68-AM-PLUS kernel: [ 2799.064011] usb 2-1.4:
New USB device found, idVendor=03f0, idProduct=5511
Oct 26 16:55:32 scott-ASUS-M2N68-AM-PLUS kernel: [ 2799.064014] usb 2-1.4:
New USB device strings: Mfr=1, Product=2, SerialNumber=3
Oct 26 16:55:32 scott-ASUS-M2N68-AM-PLUS kernel: [ 2799.064016] usb 2-1.4:
Product: Deskjet F300 series
Oct 26 16:55:32 scott-ASUS-M2N68-AM-PLUS kernel: [ 2799.064017] usb 2-1.4:
Manufacturer: HP
Oct 26 16:55:32 scott-ASUS-M2N68-AM-PLUS kernel: [ 2799.064018] usb 2-1.4:
SerialNumber: CN647B623804KH
Oct 26 16:55:32 scott-ASUS-M2N68-AM-PLUS root: loading HP Device 002 008
Oct 26 16:55:33 scott-ASUS-M2N68-AM-PLUS /hp-config_usb_printer: [2039]:
error: Failed to create /root/.hplip
Oct 26 16:55:33 scott-ASUS-M2N68-AM-PLUS /hp-config_usb_printer:
io/hpmud/musb.c 2183: [2039] hpmud_make_usb_uri() bus=002 dev=008
Oct 26 16:55:33 scott-ASUS-M2N68-AM-PLUS /hp-config_usb_printer:
io/hpmud/musb.c 2281: hpmud_make_usb_uri()
uri=hp:/usb/Deskjet_F300_series?serial=CN647B623804KH bytes_read=49
Oct 26 16:55:33 scott-ASUS-M2N68-AM-PLUS kernel: [ 2799.793120] usblp
2-1.4:1.1: usblp2: USB Bidirectional printer dev 8 if 1 alt 0 proto 2 vid
0x03F0 pid 0x5511
Oct 26 16:55:33 scott-ASUS-M2N68-AM-PLUS kernel: [ 2799.793150] usbcore:
registered new interface driver usblp
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hpcups[2108]: prnt/hpcups/Lidil.cpp
586: CupeInteger1 = [3]
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hpcups[2108]: prnt/hpcups/Lidil.cpp
587: CupeInteger2 = [1]
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hpcups[2108]: prnt/hpcups/Lidil.cpp
588: PrintMode Index = [6]
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hpcups[2108]: prnt/hpcups/Lidil.cpp
600: Print Mode = [PlainNormalGrayK]
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hp[2109]: io/hpmud/musb.c 427: Found
interface conf=0, iface=1, altset=0, index=1
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hp[2109]: io/hpmud/musb.c 389:
Active kernel driver on interface=1 ret=1
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hp[2109]: io/hpmud/musb.c 393:
Detaching kernel driver on interface=1 ret=0
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hp[2109]: io/hpmud/musb.c 535:
claimed 7/1/2 interface
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hp[2109]: io/hpmud/musb.c 780: read
actual device_id successfully fd=1 len=142
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS kernel: [ 2939.750878] usblp2:
removed
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS kernel: [ 2939.750945] Did not find
alt setting 1 for intf 0, config 1
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hp[2109]: io/hpmud/musb.c 561:
released 7/1/2 interface
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hp[2109]: io/hpmud/musb.c 960: new
PRINT channel=2 clientCnt=1 channelCnt=1
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hp[2109]: io/hpmud/musb.c 427: Found
interface conf=0, iface=1, altset=0, index=1
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hp[2109]: io/hpmud/musb.c 389:
Active kernel driver on interface=1 ret=0
Oct 26 16:57:53 scott-ASUS-M2N68-AM-PLUS hp[2109]: io/hpmud/musb.c 535:
claimed 7/1/2 interface
Oct 26 16:58:30 scott-ASUS-M2N68-AM-PLUS kernel: [ 2976.394360] ohci-pci
0000:00:02.0: HcDoneHead not written back; disabled
Oct 26 16:58:30 scott-ASUS-M2N68-AM-PLUS kernel: [ 2976.394367] ohci-pci
0000:00:02.0: HC died; cleaning up
Oct 26 16:58:30 scott-ASUS-M2N68-AM-PLUS kernel: [ 2976.394433] usb 2-1: USB
disconnect, device number 2
Oct 26 16:58:30 scott-ASUS-M2N68-AM-PLUS kernel: [ 2976.394435] usb 2-1.1:
USB disconnect, device number 5
Oct 26 16:58:30 scott-ASUS-M2N68-AM-PLUS kernel: [ 2976.443511] usb 2-1.2:
USB disconnect, device number 6
Oct 26 16:58:30 scott-ASUS-M2N68-AM-PLUS acpid: input device has been
disconnected, fd 10
Oct 26 16:58:30 scott-ASUS-M2N68-AM-PLUS kernel: [ 2976.578625] usb 2-1.3:
USB disconnect, device number 7
Oct 26 16:58:30 scott-ASUS-M2N68-AM-PLUS kernel: [ 2976.615770] usb 2-1.4:
USB disconnect, device number 8
Oct 26 16:58:30 scott-ASUS-M2N68-AM-PLUS kernel: [ 2976.616167] usb 2-2: USB
disconnect, device number 3
Oct 26 16:58:30 scott-ASUS-M2N68-AM-PLUS kernel: [ 2976.653429] usb 2-3: USB
disconnect, device number 4
"HC died; cleaning up" doesn't sound good, and all those USB devices
disconnecting, makes sense, although I don't actually see a device 8
in my list from after shutting down (and not trying to print
something).
1. Does anyone know why this is happening, and how to stop it?
2. I would not like to shutdown every time I lose the mouse - how should I
re-boot the USB?
-Scott Jacobs
---------------------------------------------------
scott@scott-ASUS-M2N68-AM-PLUS:~$ uname -a
Linux scott-ASUS-M2N68-AM-PLUS 4.8.0-26-generic #28-Ubuntu SMP Tue Oct 18
14:39:52 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
scott@scott-ASUS-M2N68-AM-PLUS:~$ lsb_release -dsc
Ubuntu 16.10
yakkety
scott@scott-ASUS-M2N68-AM-PLUS:~$ echo $DESKTOP_SESSION
Lubuntu
cups (et al.): 2.2.0-2
cups-filters : 1.11.4-0ubuntu2
hplip(et al.): 3.16.7+repack0-1ubuntu1
gtklp(et al.): 1.11.4-0ubuntu2
ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: cups 2.2.0-2
ProcVersionSignature: Ubuntu 4.8.0-26.28-generic 4.8.0
Uname: Linux 4.8.0-26-generic x86_64
ApportVersion: 2.20.3-0ubuntu8
Architecture: amd64
CurrentDesktop: LXDE
Date: Wed Oct 26 21:18:45 2016
InstallationDate: Installed on 2016-10-20 (7 days ago)
InstallationMedia: Lubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.1)
Lpstat: device for HP-Deskjet-F300-series:
hp:/usb/Deskjet_F300_series?serial=CN647B623804KH
MachineType: System manufacturer System Product Name
Papersize: letter
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/HP-Deskjet-F300-series.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/HP-Deskjet-F300-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-26-generic
root=UUID=5a40c58b-cb06-4221-8625-ef04379be2be ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/10/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1802
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M2N68-AM Plus
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr1802:bd06/10/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N68-AMPlus:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1637037/+subscriptions
--
Mailing list: https://launchpad.net/~touch-packages
Post to : touch-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~touch-packages
More help : https://help.launchpad.net/ListHelp
