*** This bug is a duplicate of bug 1564142 ***
https://bugs.launchpad.net/bugs/1564142
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: ubuntuone-credentials (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1557062
Title:
On a phone, two-factor auth page lies about a “Network error”
Status in ubuntuone-credentials package in Ubuntu:
New
Bug description:
0. Have an SSO account that requires two-factor authentication.
1. On an Ubuntu phone, do something that requires Ubuntu One sign-in, for
example buying an app.
2. Enter your e-mail address and password, and choose “Sign in”.
What happens:
1. You arrive at a page titled “Sign in to your Ubuntu One account”.
2. You arrive at a page titled “Sign in to your Ubuntu One account”.
3. Immediately below the heading is an error message: “Network error - please
retry.” But the SSO system knows this is not true, because the same page asks
you for your verification code. If there really had been a network error, it
would not have known that this account was one of those that needs a
verification code.
4. Unfortunately you usually can’t tell that the error is spurious, because
on most phones, the verification code field is hidden behind the on-screen
keyboard. This in turn is because the page contains fields labelled “Please
type your email:” and “Enter your password:”. Besides pushing the verification
code field out of view, these are both also wrong. You do not have to do either
of these things, and you are better off not doing them, because you got them
right the first time.
What should happen:
1. You arrive at a page titled “Sign in to Ubuntu One”.
2. You arrive at a page titled “Two-factor authentication” or similar.
3. “Network error - please retry” should not appear when there is no network
error.
4. If your e-mail address and password were correct, the resulting page
should not contain e-mail address and password fields.
Oddly, none of these problems happen when visiting the equivalent
pages on a PC. So on a phone, you would probably be better off viewing
the pages designed for a PC than those designed for a phone.
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