On Mon, Dec 01, 2014 at 09:41:58AM -0600, Colin C. wrote: > Hi everyone, > > Here is the help desk chart for November 2014: > > | ar | en | es | fa | fr | zh | Total | (Rejected) > ----------+------+------+------+------+------+------+-------+----------- > boklm | | | | | 7 | | 7 | > harmony | | 113 | | 38 | | | 151 | 33 > jason | | 271 | | | | 76 | 347 | 38 > lunar | | 36 | | | 28 | | 64 | 22 > mttp | | 140 | | | | | 140 | 1 > noel | | 2 | 56 | | | | 58 | > phoul | | 185 | | | | | 185 | 39 > sherief | 6 | 277 | | | | | 283 | 45 > vmon | | | | 2 | | | 2 | > ----------+------+------+------+------+------+------+-------+----------- > Total | 6 | 1024 | 56 | 40 | 35 | 76 | 1237 | 182 > (Open) | 1 | 40 | 1 | 14 | 4 | 4 | 64 | > > That's almost 41 tickets resolved each day on average. > > See also the attached charts for the amount of incoming tickets each > day and for the past twelve months. > > Top answer templates used by the support team for this month: > > usage | article > -------+----------------------------------------------------------------- > 67 | Get your own bridges. > 36 | Get TB's Tor Log. > 33 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware > 30 | Tor Browser doesn't work (Windows) > 13 | Redirect to Guardian Project's support > 11 | How to get bridges and use Tor in mainland China > 11 | Please try meek > 10 | [debug] Tor Browser 4.0 is crashing on Windows > 9 | Can't connect to my favorite onion site! > 8 | Unsupported language > 7 | Redirect to Tails support > 7 | Suggest the tor-talk mailing list > 6 | Tor-related error window from browser. > 5 | How to use bridges > 5 | Set Country > 4 | TBB no Flash/Java other plugins
(Replied to from https://lists.torproject.org/pipermail/tor-reports/2014-December/000711.html.) Colin, is it possible to see what's in the answer templates? At the 2014 dev meeting, a note in the support session (https://trac.torproject.org/projects/tor/wiki/org/meetings/2014SummerDevMeeting/SupportDiscussion) said "Lunar wants to take the RT articles out of the RT DB, put them on a public web page, allow others to review them." Does anything like that exist? David Fifield _______________________________________________ tor-dev mailing list tor-dev@lists.torproject.org https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-dev
