Quick update …… as a last resort i uninstalled subsurface and deleted all related folders from the windows pc. Reinstalled it and used “ open cloud storage” - everything synced and seems to be working fine now.
thanks again for your help Moetaz > On Aug 30, 2022, at 4:51 PM, Dirk Hohndel <[email protected]> wrote: > > I see no error in the log files. > Did you get the "creating commit failed" error again on screen? > > The meta data on the cloud server implies that you successfully updated cloud > storage from Subsurface 4.9.3 (that is seriously old, btw) earlier today, but > no attempt to write from a Windows system. > > /D > >> On Aug 30, 2022, at 7:42 AM, Moetaz wrote: >> >> Thank you. >> >> Attached are the log files. >> >> >> >> On Tue, Aug 30, 2022 at 3:32 PM Dirk Hohndel <[email protected] >> <mailto:[email protected]>> wrote: >> From our FAQ: >> >> Where do I find the log files on Windows? >> >> The logs are in C:\Users\Home\AppData\Roaming\Subsurface in the two files >> subsurface_out.log and subsurface_err.log >> >> >> Please exit Subsurface, restart the app, then replicate the error, then exit >> the app again. >> Now please attach those two files to a response to this message >> >> /D >> >>> On Aug 30, 2022, at 1:13 AM, Moetaz wrote: >>> >>> >>> Which OS are you running: Running Windows 10 >>> Which version ("latest" is not really useful when someone looks at this in >>> three months): Subsurface 5.0.9 >>> What are you doing when you see the error: trying to save to cloud after i >>> updated my latest dives >>> Is that the complete error or are you paraphrasing / quoting part of the >>> issue? This is the exact error message that appears in a red bar at the >>> bottom of the screen "creating commit failed " >>> Do you have a log file that shows the issue? How cani locate this file ? >>> Subsurface 5.0.9 >>> Windows 10 >> >> <subsurface_out.log><subsurface_err.log> >
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