I added a number of additional dives to my log over the weekend, and every single attempt to save resulted in the "Authentication to cloud storage failed" error. Checking https://cloud.subsurface-divelog.org/ strongly implied that the data was saved successfully, but since I couldn't be sure that all of the details were included (as the website doesn't display everything) I would then followup with *Save to cloud storage*... a minimum of 2 attempts was required in each case, before I was able to get a "clean" save. The network was solid and fast, and no other applications were encountering any issues.
I don't mean to be a downer (and I fully understand that I'm not owed anything here), but it seems to me that this bug should be worth a point release. I've recommended Subsurface to several people, and the "ignore any save errors... it's a known issue, and likely - but not definitively - a false alarm" discussion gets awkward rather quickly. On Tue, Jul 12, 2016 at 8:25 PM, Adric Norris <[email protected]> wrote: > Is anyone else frequently seeing the following error when saving changes? > > Authentication to cloud storage failed. > Cannot sync with cloud server, working with offline copy. > > > While this sometimes seems to be legitimate, often the error is displayed > even though the changes appear to have been saved successfully. For example > I'll change the Notes text for a recent dive and save (File -> Save), which > triggers the error. I then look it up my dives on > https://cloud.subsurface-divelog.org, and (frequently, but not always) > find that the changed text is indeed present. Attempting to save multiple > times in a row or choosing "Save to cloud storage" will sometimes complete > without error, but it's very inconsistent. > > This has been going on for awhile but I'd been assuming it was an issue > with my home network, or notebook installation... I'm running Ubuntu 16.04 > (Xenial), with Subsurface installed from the PPA. However I recently > upgraded Subsurface (from either 4.5.2 or 4.5.3, IIRC) on my sister's > macbook while we were visiting family, and she encountered the same stream > of errors when saving her first new dive... we ended up trying to save > about 4 times, before being confident all was well. Since the notebook, OS, > and network were all different, I now believe this to be a more general > issue. > > Any idea how I can help to troubleshooting the issue? I'm happy to do > whatever I can, but am not really sure where to begin. > > Thanx! > -- "In the beginning the Universe was created. This has made a lot of people very angry and been widely regarded as a bad move." -Douglas Adams
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