I did some testing for the latest release for the iOS app and had to edit multiple dives. Every time I tried to save to the cloud, I’m getting the attached error.
It takes me 3 to 4 times to save the log to the cloud. Is there anyway I can enable (or find) a log file on my Mac to help you to determine what might be causing this issue? My internet connection is fast (200 down, 20 up) and stable. Martin > Op 29 jul. 2016, om 16:22 heeft Adric Norris <[email protected]> het > volgende geschreven: > > [To the list this time] > > I almost always hit this on the initial save, but if I followup with either > Save or Save to cloud storage it usually completes without error > eventually... this often requires 3 or 4 tries. > > On Fri, Jul 29, 2016 at 9:18 AM, Adric Norris <[email protected] > <mailto:[email protected]>> wrote: > I almost always hit this on the initial save, but if I followup with either > Save or Save to cloud storage it usually completes without error > eventually... this often requires 3 or 4 tries. > > On Fri, Jul 29, 2016 at 8:54 AM, Martin de Weger <[email protected] > <mailto:[email protected]>> wrote: > Actually, I have this issue as well. It looks to me there are issues if you > press save multiple times. I haven’t reported it myself since I’m not diving > a lot at the moment (unfortunately) and I can upload my dives if I either am > patient and wait for the sync to complete or press safe multiple times. > > My connection is working fine with all other applications, it looks like the > problem is isolated to Subsurface. > > Regards, > > Martin de Weger > >> Op 29 jul. 2016, om 15:49 heeft Adric Norris <[email protected] >> <mailto:[email protected]>> het volgende geschreven: >> >> Recently took a cross-country dive trip, and had a chance to test a bit >> more. Sadly, I seem to be able to reproduce the issue very reliably... >> multiple Subsurface cloud accounts, multiple platforms (Linux, Mac, and >> Windows), and several different home networks and underlying ISPs (none of >> which exhibit any problems with other applications). Nothing makes any >> difference... the problem occurs effectively every time. >> >> I'm honestly surprised that no one else seems to be encountering this >> behaviour. From what I can see it occurs with virtually any attempt to save >> when using cloud storage, regardless of network quality and latency. >> >> On Tue, Jul 12, 2016 at 8:25 PM, Adric Norris <[email protected] >> <mailto:[email protected]>> wrote: >> Is anyone else frequently seeing the following error when saving changes? >> >> Authentication to cloud storage failed. >> Cannot sync with cloud server, working with offline copy. >> >> While this sometimes seems to be legitimate, often the error is displayed >> even though the changes appear to have been saved successfully. For example >> I'll change the Notes text for a recent dive and save (File -> Save), which >> triggers the error. I then look it up my dives on >> https://cloud.subsurface-divelog.org >> <https://cloud.subsurface-divelog.org/>, and (frequently, but not always) >> find that the changed text is indeed present. Attempting to save multiple >> times in a row or choosing "Save to cloud storage" will sometimes complete >> without error, but it's very inconsistent. >> >> This has been going on for awhile but I'd been assuming it was an issue with >> my home network, or notebook installation... I'm running Ubuntu 16.04 >> (Xenial), with Subsurface installed from the PPA. However I recently >> upgraded Subsurface (from either 4.5.2 or 4.5.3, IIRC) on my sister's >> macbook while we were visiting family, and she encountered the same stream >> of errors when saving her first new dive... we ended up trying to save about >> 4 times, before being confident all was well. Since the notebook, OS, and >> network were all different, I now believe this to be a more general issue. >> >> Any idea how I can help to troubleshooting the issue? I'm happy to do >> whatever I can, but am not really sure where to begin. >> >> Thanx! >> >> -- >> "In the beginning the Universe was created. This has made a lot of people >> very angry and been widely regarded as a bad move." -Douglas Adams >> >> >> >> -- >> "In the beginning the Universe was created. This has made a lot of people >> very angry and been widely regarded as a bad move." -Douglas Adams >> _______________________________________________ >> subsurface mailing list >> [email protected] <mailto:[email protected]> >> http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface >> <http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface> > > > > > -- > "In the beginning the Universe was created. This has made a lot of people > very angry and been widely regarded as a bad move." -Douglas Adams > > > > -- > "In the beginning the Universe was created. This has made a lot of people > very angry and been widely regarded as a bad move." -Douglas Adams > _______________________________________________ > subsurface mailing list > [email protected] > http://lists.subsurface-divelog.org/cgi-bin/mailman/listinfo/subsurface
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