It is kind of hard to provide support, as an admin for these SM setups without 
having any documentation about some aspects, for me and for the users. "Oh, 
there is a list", some may say. Yes, there is. But... you know.

For example, the message filter. I have read and reread the documentation that 
exist. And it didn't work. I can't even be sure if it is some server problem, 
some configuration problem, or some user (me, specifically) problem. If I knew 
the problem, I would even contribute to make better documentation or anything 
that's being need. But when all of us keep silence about the problems we may 
not know, and don't take 5 or 10 minutes to say anything that has not got a 
good enough volunteer to solve, we make people that could help the project, as 
a whole, go away - both as users and as potential contributors.



> On 17.09.2015 22:32, André Z. D. A. wrote:
> 
>> "You get what you pay for". Maybe I'm opting for the wrong webmail client.
> 
> "You get what you pay for" applies not only to the software, but also to
> the support. You don't pay anyone (on this list, at least) for support,
> so you are not entitled to a solution that works for you.
> 
> That doesn't mean there are no volunteers who would help if they could.
> You have seen that Dave tried to help by pointing out that logging the
> traffic between SquirrelMail and your IMAP server might be helpful? So
> you are not in a situation where this is possible -- tough luck. Some
> problems cannot be solved without closely looking at them.
> 
> [You might get a bit further, by the way, by letting SquirrelMail go
> over an IMAP proxy to reach the Domino server and let the IMAP proxy log
> the protocol traffic between both. The IMAP proxy distributed by the
> SquirrelMail people can do protocol logging.[1]]
> 
> [1] http://squirrelmail.org/download.php#imap_proxy
> 
> This will be the same for any other webmail client. Maybe you can find
> one that doesn't stumble over that particular problem, but with all open
> source webmail systems you will encounter the same situation -- unless
> you pay for support, it is unlikely that someone puts in hours to help you.
> 
> There is paid support for SquirrelMail available, by the way. See the
> web site for details.
> 
>> And an user list is good to exist. But users are needed. And developers and 
>> other people involved with the deeper parts of its working should help when 
>> needed. Somewhere it is written: "Wait a few days for an answer". There is a 
>> problem I wrote here months ago, nothing followed that message. That is a 
>> bit disapointing. It didn't even need to be the solution, initially. But 
>> with my knowledge I cannot solve it, and in some aspects I know more than 
>> the average user should know, and this list name points that it is aimed for 
>> those.
> 
> There we are again. You are not entitled to *any* help from this list.
> All free help you get is out of kindness, not out of any obligation.
> And that there was none does not mean nobody looked at your question; I
> know I did -- and had no idea.
> 
> The name of the list is a bit unfortunate indeed and has led to
> misunderstandings in a few cases. On the SquirrelMail website it says:
> "Despite its name, this list is intended for supporting administrators
> and not end users."[2] Something like "squirrelmail operators" might be
> clearer today, but the name is there as it is, and I suspect the
> SquirrelMail people don't want to go through all the hassle to rename
> it; as there are third-party archives involved, this is not a trivial task.
> 
> [2] http://squirrelmail.org/docs/admin/admin-12.html
> 
> Regards, Juergen.
> 
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