It is kind of hard to provide support, as an admin for these SM setups without having any documentation about some aspects, for me and for the users. "Oh, there is a list", some may say. Yes, there is. But... you know.
For example, the message filter. I have read and reread the documentation that exist. And it didn't work. I can't even be sure if it is some server problem, some configuration problem, or some user (me, specifically) problem. If I knew the problem, I would even contribute to make better documentation or anything that's being need. But when all of us keep silence about the problems we may not know, and don't take 5 or 10 minutes to say anything that has not got a good enough volunteer to solve, we make people that could help the project, as a whole, go away - both as users and as potential contributors. > On 17.09.2015 22:32, André Z. D. A. wrote: > >> "You get what you pay for". Maybe I'm opting for the wrong webmail client. > > "You get what you pay for" applies not only to the software, but also to > the support. You don't pay anyone (on this list, at least) for support, > so you are not entitled to a solution that works for you. > > That doesn't mean there are no volunteers who would help if they could. > You have seen that Dave tried to help by pointing out that logging the > traffic between SquirrelMail and your IMAP server might be helpful? So > you are not in a situation where this is possible -- tough luck. Some > problems cannot be solved without closely looking at them. > > [You might get a bit further, by the way, by letting SquirrelMail go > over an IMAP proxy to reach the Domino server and let the IMAP proxy log > the protocol traffic between both. The IMAP proxy distributed by the > SquirrelMail people can do protocol logging.[1]] > > [1] http://squirrelmail.org/download.php#imap_proxy > > This will be the same for any other webmail client. Maybe you can find > one that doesn't stumble over that particular problem, but with all open > source webmail systems you will encounter the same situation -- unless > you pay for support, it is unlikely that someone puts in hours to help you. > > There is paid support for SquirrelMail available, by the way. See the > web site for details. > >> And an user list is good to exist. But users are needed. And developers and >> other people involved with the deeper parts of its working should help when >> needed. Somewhere it is written: "Wait a few days for an answer". There is a >> problem I wrote here months ago, nothing followed that message. That is a >> bit disapointing. It didn't even need to be the solution, initially. But >> with my knowledge I cannot solve it, and in some aspects I know more than >> the average user should know, and this list name points that it is aimed for >> those. > > There we are again. You are not entitled to *any* help from this list. > All free help you get is out of kindness, not out of any obligation. > And that there was none does not mean nobody looked at your question; I > know I did -- and had no idea. > > The name of the list is a bit unfortunate indeed and has led to > misunderstandings in a few cases. On the SquirrelMail website it says: > "Despite its name, this list is intended for supporting administrators > and not end users."[2] Something like "squirrelmail operators" might be > clearer today, but the name is there as it is, and I suspect the > SquirrelMail people don't want to go through all the hassle to rename > it; as there are third-party archives involved, this is not a trivial task. > > [2] http://squirrelmail.org/docs/admin/admin-12.html > > Regards, Juergen. > > ------------------------------------------------------------------------------ > ----- > squirrelmail-users mailing list > Posting guidelines: http://squirrelmail.org/postingguidelines > List address: squirrelmail-users@lists.sourceforge.net > List archives: http://news.gmane.org/gmane.mail.squirrelmail.user > List info (subscribe/unsubscribe/change options): > https://lists.sourceforge.net/lists/listinfo/squirrelmail-users ------------------------------------------------------------------------------ ----- squirrelmail-users mailing list Posting guidelines: http://squirrelmail.org/postingguidelines List address: squirrelmail-users@lists.sourceforge.net List archives: http://news.gmane.org/gmane.mail.squirrelmail.user List info (subscribe/unsubscribe/change options): https://lists.sourceforge.net/lists/listinfo/squirrelmail-users
